Customer Ratings & Reviews

Paid $400 for a used phone that was not unlocked like said.

Battery life was not left when I received this. Not worth it.

Calls are muffled when they come in. I can only hear callers clearly is when I put them on speaker. Terrible.

Battery came on only 85%, phone would glitch and freeze.

it was faded and scratched and volume button didnt work

It came with some scratches and also it came with a ruined speaker.

Is not clear has someone scratched by batter is not taking long is it always is off

This iPhone hardware has completely failed right after the warranty period ended. Save your money and don’t get ripped off buying something “refurbished”

Was supposed to be very nice condition almost new refurbished phone from geek squad scratching all over phone package looked like it came from garbage can was just trying to save a few bucks no thanks returned immediately

So to say but I didn’t get my phones it says that it was delivered but I never got them

From the day first the screen starts freezing and with no control

Returned this item. It had scratches and dings and wouldn’t charge after leaving it on the charger all night. It also didn’t come with an original apple charger. I received a generic off brand one.

I bought it on December 2 and it stopped working three months later, the worst thing was BestBuy did not take responsibility because they told me it was PreOwned, totally scammed.

It was damaged 20 days after purchasing it and I have not been able to resolve the warranty. Very bad service.

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Voice got distortion. I need to return it my bad to buy this device

Feels brand new. great camera quality. Easy set up as well. Definitely recommend if your looking for a high quality phone without spending an arm and a leg

Very good condition and very good iphone. Everything easy

Love the quality of the phone . Feels just like new phone.

Got exactly what I paid for. The phone is great. Everything works as intended. The battery life was at 88% upon pick-up. It came with a charger and adapter. The phone had minimal cosmetic damage, only a minuscule scratch in the screen, which I covered with a protector anyways. My only gripe is that the phone was not cleaned prior to pickup. There is wax-like gunk in the speaker at the top of the phone, making it impossible to talk on the phone with the phone up to my ear. The bottom speaker which music plays out of is also dirty, because the sound quality is very crusty and not at an iPhones full potential. Other than needing to get it professionally cleaned, this was a great deal for a phone I desperately needed, and I’m overall satisfied with my purchase. One thing in the future, though, would be for Best Buy or their merchant to clean the phones prior to sending to customers.