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Customer Ratings & Reviews

Your price for this item is $369.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked), particularly its great condition and outstanding camera quality. Users also appreciate its overall performance and ease of use. The phone's size and processor speed are additional positive aspects mentioned by customers. However, some customers have expressed concerns about the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 315 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone a year ago just to upgrade myself as opposed to going through my phone company. Came in fairly quickly, not in original packaging or with original charger but these were both ok for me. Camera quality great, great overall purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Owned is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's iphone 13 stopped working and couldn't be fixed. Didn't want to get a new one so I purchased this pre-owned iphone 12 Pro. Looked brand new. Geek Squad was great and helped me get it up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was okay, returned because I found better deals

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Apple device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy are the best I think you have a very fast business and the device are working perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 12 Pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and works perfectly. Although it is a refurbished, it looks no different from the new one. Slight scratches are expected as with most refurbished products.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, very pleased with the refurbished product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Minister Brian Maurice Bey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go with the Pro Max if you have large hands. Battery isn’t the greatest! Depreciated in 3 weeks from 800 to 500.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 max pro is in great condition how ever my wife 12 pro only has 80% battery life and you cant check the phone out beforehand.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refurbished phone like new and works as new. Good priced phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone works well with all my apps and I still can use pre paid options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Iphone 12 pro from Best Buy. and i have been purchasing every Electronics items from Best Buy. Products are always the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro gold

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a really nice phone and come with a box with a charger, the battery lasts for me , I love the color of it , idky I haven’t got one sooner but I definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great replacement phone that came with a warantee. I appreciate the helpful customer service as well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good purchase, everything works good and the condition is good!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I'm still using

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batery died 2 months after I bought, but they fixed for $90. I came to Brazil and it still lasting after 3 falls. Amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were a birthday gifts for my son. He went from the iPhone 11:11 to the iPhone 12, and he is so excited everything was top-notch.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is like new as described. Everything works and it is truly 100% unlocked. Really love my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, no issues, takes good quality pictures…

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was really good ! It’s the 3rd-4th week having it and it had no problems, the employees were super helpful !

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok for the price,I the battery is a little worn output it still has a lot of time to keep working,a good buy

    I would recommend this to a friend
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