Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $429.99

Customer reviews

Rating 4.1 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the excellent condition, functionality, and camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G 256GB (Unlocked). Many have noted the camera works better than previous models, especially in low light. However, some customers have expressed concern regarding the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Rated 5 out of 5 stars

    Star 5

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase from best buy the have the best shopping experience I will give it a over all rating

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    We shall see

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this last night. I didn’t see the previous review before buying or I would have passed. I see the previous review was posted a week ago and the phone came dented and scratched all over even on the camera lens. I really hope they aren’t shipping that same phone to me now. It says you can cancel within 30 minutes of placing the order. I tried to cancel 10 minutes after placing order and there were options like change address, pick up in store, and cancel order but they were greyed out and could not be pressed. After 30 minutes they disappeared all together. Hopefully the previous person was being overly judgmental about a few tiny scratches and tiny chips of paint missing. I’m not worried about a few little scratches but if the camera lens is scratched and it effects the camera quality I’m not gonna be happy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Iphone review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its overall an intacted device. A warning about battery health would’ve been nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of pre-owned iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad that I went with this pre-owned iPhone. It works perfectly. Was simple to set up with Straighttalk. Saved me money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No surprises! Arrived as expected & we were able to use phone with no issues! No visible issues with phone either! Battery health was 87%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was shipped quickly and easy to set up. No problems with it whatsoever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12 pro

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was great and useful i like it and i will purchase more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sale

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I buy on BestBuy website there don’t say nothing but when I get no Apple cable no Apple box cause I for gift there are need phone right away if not I return it so bad sale I buy 2 of them there are the same iPhone 12 Pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good on the eyes and makes use of your time. Features are out of this world.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality of this product. Personal made it easy to place order and shipped fast

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not at all worth! Product is having technical issu

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is worst. It’s waste of money. I purchased this product and having multiple issues. I would suggest not to buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a gift. Talk about excited. They loved new iphone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Used at least for two years

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was heavyly used and so many scratches from side and back

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    New Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great. The battery had a lower max capacity, but I was able to get a new one for cheap from the Apple store and the memory on it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth it. I’ve not had a single problem with my new phone. I had came to terms that there might be visible wear but to my surprise there was none. I highly recommend buying. I’ve even gotten a friend to look into purchasing from this seller. Do yourself a favor and treat yourself this holiday season!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid to buy a pre-owned, but this is a smart decision, the phone came with a generec cord, so take advance and keep in mind get a original one before you take an order, neverterless the phone was without scratches, non stethic details, looks and works perfectly like a new, battery life is 87%, if you charge with original accesories, the battery will live long. dont think it too much, this is a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just as described

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was working and I’m really like it. Good as new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great , came with some scratches but other than that it works like new ! Would recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE ACTUAL PHONE PERSAY BUT I HAD THIS PHONE AND STILL DO FOR ABOUT AN MONTH AND SOMETHING TERRIBLE HAPPENED TO MY BOTTOM SPEAKERS AND MADE ME LITERALLY SICK AFTER SPENDING AROUND $800.00. Thanks for the help also.

    No, I would not recommend this to a friend
Sponsored