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Customer Ratings & Reviews

Your price for this item is $479.99
The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 116 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 12 5G Pro Max 128GB (Unlocked). Many customers also appreciate the color, fast delivery, and full functionality of the phone. However, some customers have expressed concerns regarding the battery life and speaker volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 116 reviews
  • Pros mentioned:
    Color, Condition

    Rated 5 out of 5 stars

    Iphone 12 pro max!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition. Pre owned looks like new and the color is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The female who helped me was amazing !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and product was great! Easy to purchase and even finance in seconds

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Gift for mom, very satisfied.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase for the price, excellent gift for my mom who loved the bigger screen compared to her previous IPhone SE, also the camera takes amazing pictures and videos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works as described, no issues as of now. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned and you couldn't tell. Its just as brajd new

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Color

    Rated 5 out of 5 stars

    God choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone and beautiful color and good quality and good battery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality just like have a brand new phone out of the box

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Refurbished iPhone 12 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking phone no scratches, or wear and tear. Battery life should have been better only at 85% at 80% Apple suggests you replace the battery,that’s why it’s not a 5 star

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pro Max 12 Review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my 12 Pro. Big bright display, pictures are real life, I’ve had many compliments many which say my phone takes better pics than many newer models. I have not regretted this purchase in the slightest. This phone is my life partner and completes my profile. One friend calls me Pro Man .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Replacement.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome deal as a replacement without breaking the bank. Love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter broke her original cellphone and this was a great option to replace it. She learned a lesson that you need to have a sturdy case on your cell phone. Phone works great and would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 12 MAXPRO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone practically new works awesome no complaints over here!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice looks like new telephone.hopefully it will last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Delivery speed

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love the color and specs and very fast delivery ! Thanks again guys

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love color

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful my new phone for my wife, she loved the color (feminine) Beautiful my new phone for my wife, she loved the color (masculine)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Product quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent it works perfectly like if it is brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Josh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has always been there for all my electronic purchases. They never fail to disappoint and have several payments options to fit everyone’s needs. There is no other place I’d go!! The staff goes above and beyond the call of duty. I recently had my cell phone stolen during my most recent purchase and the staff helped identify the person and my phone was peacefully returned. Thank you Best Buy for saving the day!!! :) They have my business for life. Thank you. Oh and my mom loves her new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like new. Haven’t had any problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone, less then 80% battery health

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price if you need to send overseas, this is a great option.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Charge Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge drain so fast. I can't even use it for couple of hours.

    No, I would not recommend this to a friend
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