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Customer Ratings & Reviews

Your price for this item is $479.99
The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 116 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 12 5G Pro Max 128GB (Unlocked). Many customers also appreciate the color, fast delivery, and full functionality of the phone. However, some customers have expressed concerns regarding the battery life and speaker volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 116 reviews
  • Rated 5 out of 5 stars

    Apply iphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone for my 7th grade and he showed for his class friend and pay game and watch some movies. It is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The "BEST" Best Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products, and excellent service. I have purchased multiple items at this location and it is always on point. I will buy again for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works wonderfully the battery lasts call day and it was just what i was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    12 Pro Max The Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the squared yet round design better that the completely round bezels from my last device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product, stop working after 3 months! And they cannot refund my money to me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My opining

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good my purchase thanks Best Buy the best

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heavy and slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones To heavy bulky to slow to download and upload information

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of using it, the screen started to freeze and then I had to turn it off to be able to use it again. The truth is, it's not worth investing in a phone like that anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blessed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent smartphone like always in apple blessed for that purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great but the sim port had white stuff in it and i do know it was not brand new but so far the phone is working good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iphone and best customer service I will recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used but works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come woth original boxnor charger, but still works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used but works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come woth original boxnor charger, but still works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It met my expectations and exceeded them!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't buy pre owned anything, but my old iPhone 11 died on me and I didn't want to deal with the whole fixing it up when soon it will be obsolete. I also didn't want to buy the newest iPhone since it costs a leg. This came in brand new in my eyes and works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item not received

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I have not received my item yet. It got picked up by FedEx in Miami Florida and was sent to California via a very slow route. Now it’s headed back to Florida. Therefore, I am not able to review my product because I have not gotten it after being promised it would be here on the fifth the eighth and the 10th. Today is the 11th and I still have not received my product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been great , my girlfriend loves that it’s not heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lover of iPhone 12 Max Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't fully used yet but so far the setting went well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to much money for something that doesn’t work. Haven’t had the phone for 30 days and it freezes up and the screen doesn’t work half the time. Can not return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.has bee a good experience,will buy it again.good

    I would recommend this to a friend
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