Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $399.99

Customer reviews

Rating 4.6 out of 5 stars with 403 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and condition of the Pre-Owned Excellent iPhone 13, as well as its camera quality. Many customers also appreciate the color, phone functionality, and size. However, some customers have expressed concerns about the battery life and screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 403 reviews
  • Rated 3 out of 5 stars

    no good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortanly the television present excesive damage on the screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fine

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything ok I don’t have problems until now is ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 13

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a used phone its not bad i would recommend getting a phone from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it! It didnt come in the original box, i wish it dod since it was for my boyfriends bday. But it functions great and the exterior was in great shape too

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best but gets the job done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was kind of faulty, after only having it for a month the screen randomly went black. Had to change the screen so it’s been so far but definitely not the best.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect transaction

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase and delivery was on time and the phone was in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good condition for being a pre owned phone good .

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone review

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thephone worked great but does not hold a charge long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would’ve given it a 5 but the phone speaker sound weird and talking on the phone theirs always a echo

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone charges very slowly....i think the port is loose

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    yay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was really gooodd. i think you guys should buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone that I purchased is working great and thank you the 12 months interest free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    using as a camera

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent value, using it for production camera. very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 13

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everyone is very kind and helpful. they offer help and all the necessary information I was looking for big greetings, I will continue to be a customer of best bay ❤️

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone has very small cosmetic scratches but a phone cover covers them of

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A new iPhone is the way to go.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone but not the best phone.I like that I can play games and use the apps ok but I wish I gotten a newer one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    IPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in good physical condition. Runs slow at times, apps don’t load right away but works best for most part.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for a backup

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a backup device and was pleasantly surprised that I can upgrade it and receive credit for twice the price I paid.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please Review and Correct This Issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK as always it was a plesant distraction from my own customers visiting your store and talking to your staff, continued atta boys for the culture there. I was happy as I left the store and excited to get back to Apple IOS, my two year departure to Android was uneventful. Like many I am unwilling to take the upfront hit for buying a new iphone and buying one on facebook or offer up screams scam so happy that Best Buy is a credible option in that space. Only issue was when I took the IPhone home it had a child account on it and it would ask the parent to approve every download. That never happened and I took it back to your store where the Geek squad rep said take it to apple. I did apple said cant use that phone and to add insult to injury i lost that phone prior to me being able to return it via mail store denied my request. Since the phone did not have my icloud i could not iniate the find my iphone feature so $400 down the drain. You should quality control the iphone to include software.

    No, I would not recommend this to a friend