Customer Ratings & Reviews

Came good a bit of scratches but to be expected other than that rlly good

Paid extra money for excellent condition - Battery health indicator went off 1 week into owning it and hardly using it at all. Best Buy denied all responsibility, Apple doesn't want to fix it, they don't back their "Excellent" condition with anything don't get fooled like me

The phone was great but the seller lied about the price he told me the phone was going to be 249.00 after i applied for the best buy card it was 499.99 now i am stuck with a used phone when i should have just paid monthly installment with the carrier. I was trying to save money it was for a child and i felt it was to much for a 5 year old.

Just check after a purchase but not starting use it

The battery doesn’t hold a charge and there is a dot on the screen that looks like a little light.

Very great shape for a new phone, let alone a used one.

My phone was in great shape and came with the charging cord.The charge does last and i haven't had any issues with it.

battery was only at 80% capacity.. I returned it and got a another from from bets buy

The phone itself is in good condition. But the battery dies fairly quickly, there’s issues with videos playing weird, and issues with music when connected to Bluetooth. Phone is also just slow in general.

The phone is great and work fine overseas when I travel outside USA.

Excellent color, good battery, 100% recommend, good prices and condition.

iPhone 13 comes with a package of perfect quality. Have some scratches around and one scratch on-screen. The big problem is the phone runs so lag with every touch on the screen like the screen only 10hz every task. I think you guys need to fix all the problems before putting it on sale.

The speaker phone did not function properly. They only warranty for 15 days and it was a Christmas present so some of the 15 days were taken up in the box. I did not use the speaker for a couple more days. I took it in 3 days past the 15 days and they refused to help me.

I would rather chew my own arm off than ever buy a refurbished phone from Best Buy again. The phone stopped working after less than 30 days and Best Buy refused to help me with it and instead sent me directly to Apple. Apple was very helpful and tried to do everything they could, but the problem is that when Best Buy refurbished the phone, they did not update the sold date, and the phone no longer appears to fall under the 90-day warranty from Apple. I’ve made several attempts to work with Best Buy to get this date changed since it does not reflect the date. I actually purchased the phone as soon as the date is changed Apple is more than happy to help me fix or replace the phone. Unfortunately, no one at Best Buy no matter how many hours I spend on the phone or chatting, wants to help. I have bought so many electronics from Best Buy and had wonderful experiences in the past, but this most recent experience purchasing a refurbished iPhone from a retailer I thought I could trust, has been horrible and now I have a $600 paperweight and have to buy a new phone. Even the geek squad team at my local store said they recommend don’t ever buy a refurbished phone even from Best Buy. I guess it’s a lesson learned and I’ll be buying my other electronics somewhere else in the future

It's what I was looking for for myself! Good options

Just upgraded my phone from an SE to a 13. I absolutely love this phone

Love this phone! The price was good and the warranty as well! Very satisfied so far

Great purchase and product. A very happy customer.

I love it so much I don’t want to got rid off it or buy any other phone

It Works perfectly and is in excellent condition!!