Customer Ratings & Reviews

The sales person at best buy was great. She explained everything to me in detail and was very friendly and knowledgeable helped me through the buying experience and i would recommend best buy to everyone. I was extremely satisfied.

Yeah, the great phone Best Buy have the best customer service

Wonderful phone for an incredible price! My partner had a cheapie and we replaced it with this and now he’s really really happy

I love my phone so much thank you i would definitely recommend

sadly the battery didn't stay charged and the speaker was low

Well i just received my daughter's phone in the mail today as soon as i opened it i notice scratches on both back and front for over 500$ i have to say im very disappointed i could of easily gotten one from else where looking brand new and if i go and do a return they will take money off not worth the hassle leason well learn.

I purchased the pre-owned iPhone 13 (128GB, Midnight) and it exceeded my expectations. The phone looks almost brand new—no scratches, no dents, and the screen is crystal clear. Performance is smooth and fast, with 5G connectivity working perfectly. The battery health is still strong, and Face ID and camera quality are just like new. I appreciate the value for money compared to buying brand new, and the unlocked feature gives me flexibility with carriers. Highly recommend for anyone looking for a reliable iPhone at a great price.

I recently purchased a refurbished iPhone 13 from Best Buy, and overall, I’m pretty happy with it. The phone arrived in excellent physical condition—no noticeable scratches, no dents, and it looked almost brand new right out of the box. Performance-wise, it runs smoothly, apps load quickly, and the camera quality is just as good as I expected. The only downside is the battery life. It’s okay—not terrible, but definitely not as strong as a brand-new device.

Great phone overall. Fast performance, excellent camera, and strong battery life. The display looks amazing and setup was quick and easy. No issues so far and it does exactly what I need. Very satisfied with this purchase.

I’ve been using this iPhone for a few weeks now and I’m very impressed with its performance. The camera takes amazing photos, the battery lasts all day even with heavy use, and the display is bright and colorful. It feels fast and smooth in everything I do, from apps to gaming. Definitely worth the price, and I would recommend it to anyone looking for a reliable and elegant phone.

The phone is in great condition and works perfectly.

Great value for the price. This pre-owned iPhone 13 in Midnight arrived in excellent condition with minimal signs of use. Performance is fast and smooth, the 5G works great, and the 128GB storage is plenty. Battery health at 87% is still solid for daily use. Fully unlocked and works perfectly—very happy with this purchase.

Great except the battery life. Works as it should.

Perfect new to me phone.Excellent condition and performs flawlessly.

Good condition phone, no scratches no cracks, phone works great, almost as if it was brand new!

Phone looks amazing flawless. Did the check list and everything runs smoothly. Battery checked out after charging at 100% health. Charged now 4 more times and battery health hasn’t changed. Both speakers working great. I would buy again.

Phone is in great condition to be a used product. The Geek Squad know what they are doing when they prepare a product to be re-issued to a customer.

Excellent product, works like new. No issues with it

I got this phone for my wife after her old phone took a crap, don’t regret it one bit the phone was like brand new for an awesome price!! Would definitely recommend!!

Loved the phone, it looks brand new and was easy to activate. I always purchase my IPhone from Best Buy because there trusted and I never have any issues!