Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $399.99

Customer reviews

Rating 4.6 out of 5 stars with 399 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and condition of the Pre-Owned Excellent iPhone 13, as well as its camera quality. Many customers also appreciate the color, phone functionality, and size. However, some customers have expressed concerns about the battery life and screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 399 reviews
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Good Deal

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good deal. even though its a refurbish phone it works great and looks good to no problems at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 135G pre-owned

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my teenage son. Great phone, great price. Walked in and told the service rep what we wanted. We were out in 10 minutes! A month or so in, no complaints. He has been very happy with his phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    This product is good to use wher I like the quali

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condition is good overall performance is very nice camera quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was his isn’t to purchase an open box, but there was absolutely nothing wrong with it. It even came with a charger and charged.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Has good apperance. Have no issues to reporr

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    very good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my 11-year-old daughter, it is as good as a new one. you couldn't tell it was a used phone. my daughter really loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s new to me, no issues so far. Speed is good and size of the phone is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great excellent camera good storage space

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this iPhone 13 in order to pair it with the new AppleWatch. The phone is in great condition overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 13 was in excellent condition as described and it has been working flawlessly ever since I received it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t tell it’s refurbished!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone had 0 blemishes. It was brand new. The camera quality is a bit shaky and delayed as if I move around there is a delay for the camera to catch up. The battery life was as if it was brand new. Its speed is fast. I had a iPhone 11 unlocked and the setup was very easy. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Happy Customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word GREAT I had purchased this for someone even though it's pre owned great condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title?

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that helped me were fabulous. I was there for several hours. They did the very best to solve all the issues that we encounter and stayed with me through the whole time. I couldn't recommend them higher as they were wonderful and did a great job of helping me. The only thing I would recommend is that they show the customer how to use the phone once all the issues were solved. I figured it out after several days of use. We were all so tried dealing with the issues encountered that this was just overlooked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone 13 works great overall. I thought it was going to be slow because its a older model but it actually pretty nice and fast. It came in great condition, and it charges decent. I recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    battery life at 81 percent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is in Great shape cosmetically Paying for an excellent pre owned it should have more battery life than 81 percent. price for that iphone in excellent condition is too much if you have to replace the battery shortly after purchasing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Oldie but goodie

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 13 is the last phone with a physical sim and on top of that has been a good phone all in all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Who Could Ask for a Better Experience!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone. After researching, I found that Best Buy had the best deals on refurbished phones. In less than two hours, I purchased the recommended model from Best Buy, and their Geek Squad had transferred data from my old phone. Thanks to Best Buy, I have a newly refurbished iPhone 13! And due to my Best Buy Total Membership, all the Geek help was free!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 13

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from an android to the iPhone 13. It is a superior phone that does everything I need and more. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in good condition, so far haven’t had any problems with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pre-owned iPhone 13

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was in good condition and performed as expected.

    I would recommend this to a friend
Sponsored