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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $419.99

Customer reviews

Rating 4.6 out of 5 stars with 383 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the excellent overall performance and condition of the pre-owned iPhone 13, with many praising the camera quality. While some users noted that the battery life could be improved and a few reported minor screen imperfections, the positive feedback on performance and condition outweighs these concerns. The phone's size and ease of use were also frequently cited as positive aspects. Many appreciated the price point as well.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 383 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My sister loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, working great and have no problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the iPhone on the time it was said to delivered, it works very well and it’s in perfect conditions love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was beyond excited when I gave him this new phone. The camera takes great pictures and he has not had any issues with it. Would recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Phone

    Rated 4 out of 5 stars

    iPhone GREEN OK!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far Happy for a low-end iPhone that my kid doesn't care about. Wanted Pink but then said she actually wanted green. How lucky was I to order green when pink was sold out? $75 richer due to this option and she never blinked...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome business!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new phone!! Delivered the same day!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone 13 experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works fine but the battery is pretty average, I understand cos it’s not a new item so that’s fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Without defect o problems, excellent purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cellphone was excellent conditions. Actually I was expecting that cellphone be slow or any bug, but during these weeks the cellphone had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Best Buy at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks, feels, and performs like a brand new iPhone. The clerk even activated this new phone and downloaded/transferred everything from my old phone (which I left as a recycle), Great value/price for a Senior living on a limited income!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone love it works perfect worth buying

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a newer phone and this one fit my budget perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Cell phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even tho it was pre used phone , everything works well , the set up was easy no problem connecting to my phone service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my wife after her old phone took a crap, don’t regret it one bit the phone was like brand new for an awesome price!! Would definitely recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great buy but technology has its drawbacks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looked like a brand new phone, no probs, except both people complained immediately it was slower than their old phone, they determined with our carrier that all newer phones are easier to regulate your download speed. we compared the phones next to each other and the iPhone 11 was way faster, like 1.5 minutes faster just to get to log in page at 3 different times thru-out the day. We work within 1000 ft from a 5g tower. I never switched anything with my plan to do this test. So one has already switched back to his iPhone 11 as he can work faster by hand than waiting for the new phone to work thru the server. So Is newer technology better?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the phone, it looks brand new and was easy to activate. I always purchase my IPhone from Best Buy because there trusted and I never have any issues!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not Certified Preowned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone physically in good shape but battery needed changing as was well below 80% and stated needed service. Had to purchase new battery

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a phone for my son and decided to go with this phone, it was in excellent condition and exceeded expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good as New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old phone was still in decent shape but at 10 years I figured it was about time to upgrade, especially with the looming tariffs. Very happy with my used purchase. As good as new and I don’t regret the change.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone 13 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only con on the used phone is that it had a scratches around the camera and the battery life is only at 85% other than that phone is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The customer service was helpful and the phone works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 13 refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described. No scratches/marks to screen. Works perfectly. Zero issues.

    I would recommend this to a friend
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