Customer Ratings & Reviews

My phone was in great shape and came with the charging cord.The charge does last and i haven't had any issues with it.

The battery doesn’t hold a charge and there is a dot on the screen that looks like a little light.

The phone is great and work fine overseas when I travel outside USA.

Excellent color, good battery, 100% recommend, good prices and condition.

The phone itself is in good condition. But the battery dies fairly quickly, there’s issues with videos playing weird, and issues with music when connected to Bluetooth. Phone is also just slow in general.

It's what I was looking for for myself! Good options

I would rather chew my own arm off than ever buy a refurbished phone from Best Buy again. The phone stopped working after less than 30 days and Best Buy refused to help me with it and instead sent me directly to Apple. Apple was very helpful and tried to do everything they could, but the problem is that when Best Buy refurbished the phone, they did not update the sold date, and the phone no longer appears to fall under the 90-day warranty from Apple. I’ve made several attempts to work with Best Buy to get this date changed since it does not reflect the date. I actually purchased the phone as soon as the date is changed Apple is more than happy to help me fix or replace the phone. Unfortunately, no one at Best Buy no matter how many hours I spend on the phone or chatting, wants to help. I have bought so many electronics from Best Buy and had wonderful experiences in the past, but this most recent experience purchasing a refurbished iPhone from a retailer I thought I could trust, has been horrible and now I have a $600 paperweight and have to buy a new phone. Even the geek squad team at my local store said they recommend don’t ever buy a refurbished phone even from Best Buy. I guess it’s a lesson learned and I’ll be buying my other electronics somewhere else in the future

Just upgraded my phone from an SE to a 13. I absolutely love this phone

Purchased phone for 399.00 got home just sat there with screen frozen. Rebooted much of the same.

iPhone 13 comes with a package of perfect quality. Have some scratches around and one scratch on-screen. The big problem is the phone runs so lag with every touch on the screen like the screen only 10hz every task. I think you guys need to fix all the problems before putting it on sale.

Great purchase and product. A very happy customer.

It Works perfectly and is in excellent condition!!

I love it so much I don’t want to got rid off it or buy any other phone

Love this phone! The price was good and the warranty as well! Very satisfied so far

Should have higher battery health if they are selling it as “excellent condition”

Great phone great service . Easy to get online . No problems so far

Looks great, its a good election buy in the best buy stores

Phone freezes up! Won't recognize face recognition! Geek Squad suggests it's pre owner was visually impaired & set the phone up this way. My reply is, HOW CAN YOU SELL this phone as "EXCELLENT" and yet your team can't fix it so that it works for seeing people! Totally useless & worthless according to the tech employee. So unhappy & critical of BEST BUY & GEEK SQUAD

My daughter loves her new iPhone 13 she’s enjoying using it!

Very good my daughter love it I recommended highly