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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $419.99

Customer reviews

Rating 4.6 out of 5 stars with 333 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the excellent overall performance and condition of the pre-owned iPhone 13, with many praising the camera quality. While some users noted that the battery life could be improved and a few reported minor screen imperfections, the positive feedback on performance and condition outweighs these concerns. The phone's size and ease of use were also frequently cited as positive aspects. Many appreciated the price point as well.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 333 reviews
  • Rated 2 out of 5 stars

    Sound volume is dysfunctional. Other items work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this phone to replace one that didn't work any longer. This one has problem with volume - the ringtone and notification sounds will not allow increases in volume. They both reset to zero volume whenever we try to increase the volume. The sales people were helpful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone locked up on me I had to go to Apple Store to get it unlocked

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Chipped glass on camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with chips on the glass around the camera

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Iphone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone screen is little bit cracked. But I keep

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Not perfect condition

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging port didn’t work and it would only charge on the wireless chargers. I ended up having to return it and was lucky the manager was willing to waive the restocking fee. Even geek squad certified things can be a hit or miss I guess

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone 13

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery not working proper and they are not able to add apple care

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    phone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    kept saying calls were being recorded sounds were echoing

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    couldnt even set it up after waiting 8 hours

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    literally couldnt even get it set up, was not checked at all. dont buy preowned phones from here

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working a few days after 14 day return period. Lost 400$

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The Useless iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device requires a password to ope which, or course, I don't have. It is useless to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Without our package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have a original package.it did not look good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone very clean and free of any damage would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working fine so far. Had to switch the first one that they gave me because it was getting hot and turning it off by itself.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good coming but battery health is only 87%

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone13OtterboxScreen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps started dropping off so I needed to upgrade. The oldest iPhone version was 13. Still an upgrade from what I had prior. Happy with the phone, case, screen protector. The Otterbox material is different than prior. Slides on most surfaces. That is disappointing. Makes it easier to slide and fall. The process of purchasing from Best Buy was smooth and simple!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Color

    Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like everything about this phone. Great color, pics, battery. Would recommend this phone for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great iphone 13.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was in perfect condition, battery health was at 90% , great phone !! definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    pre owned iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good and everyone was very helpful and help me understand my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great condition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my order fast and it was exactly what I wanted. There are no scratches or cracks. The camera works great and the battery lasts a long time. I highly recommend. I knew BestBuy would be the best ;)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished IPhone 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was practically in new condition. It works beautifully. I would consider purchasing another refurbished iPhone.

    I would recommend this to a friend