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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $529.99

Customer reviews

Rating 4.5 out of 5 stars with 215 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers frequently mention the excellent condition and impressive battery life of the pre-owned iPhone 13 Pro. They also appreciate the phone's overall performance and camera quality. Many customers are happy with the price, color, and general functionality of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 215 reviews
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    My experience/ Nightmare.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this phone 10 days ago. It was supposed.to be in my hands 8 days ago. The phone got lost on the way. I have to wait 14 more days to get.my money back. I cannot file a claim with Ups because Best Buy are the ones who have to do it. Tree weeks ago I bought a Dji drone almost $1000. I pay extra. For expedite shipping. I go it 5 days late and they sent me a thing that look like somebody took it from the garbage. There not only expensive but not reliable and they sell garbage. I can buy that phone $200 cheaper. Never again .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Recommended

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in such a weird flimsy, cheap box. Small scratch on the middle of the screen, came at 88% battery health, and didn’t come with a charger for some stupid reason. Not worth 800 AT ALL. Stupid purchase, don’t buy. I’d add photos but I am unable to since I’m currently writing this review on the phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to win iPhone please let me know…. ……………………..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Decision

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its was a wrong move to trade in my perfect Mini 12 for iPhone 13. Face iD wasn’t working since the day I bought it… all efforts to get it fixed was abortive..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Facial recognition did not work and had some screen damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Back camera does not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my sister in Nepal. I shpuld have checked everything but I did not think there could be any issue so I just sent it to Nepal. Later found out that back camera is’nt working. It can not take pictures and videos. I ca not even return because phone is is in nepal. Total waste of my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it because the battery life was already very worn out and its battery was going down quickly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New better , the price is almost the same

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be better a new phone little difference, this phone was scratched and dirty

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not lasting but a few hours. I have to charge the phone at least 2 times per day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 Pro is not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to my WhatsApp download is not giving to my belly vision code. Any time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It has low battery health! 89%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somebody can spend 10% of its battery health in two years!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was I lied to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy doesn’t sale warranties or offer them on pre- owned phones; is what I was told at the Mesquite, TX location.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No third party

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen had deep scratches. Didn’t even work. Was supposed to be refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap phone, in Greta condition almost new. And unlocked to use with any carrier

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 13 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a perfect iPhone camera quality, Screen size, and battery life I can’t ask for anything else in a phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Almost as new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition, almost as new. Nil scratches or physical defects.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Full fill all expectations. I really recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great refurbished phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition, and everything is working very well! I'm very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love the camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope im able to buy this device the price is pretty awesome and the features will have me entertained and very happy for so long to come

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished iphone 13 pro a month ago and so far so good. No issues and the battery life was at 99%

    I would recommend this to a friend