Customer Ratings & Reviews

phone in perfect condition, practically new, I was very pleased with the product

Very nice .very fast.very friendly your server personal

Very good and nice condition Best Buy is good store I like it

Delighted, good price, excellent conditions, good service, 100% recommended

Very good product, all excellent. Although it's second-hand, it looks like it's new.

If I win instead of saying I’m going to Disneyland , I’m going to BEST BUY !

When i bought the phone i paid for what i thought was receiving was an original iphone but now a couple of months later i think i got ripped off i received a phone with a screen that was swapped not the original and the cameras were changed not original and now i am having issues with updatesto the phone

I bought a phone 11 months ago been having trouble since I had the device took it to the best buy they couldn’t figure out what was wrong with it they sent me to Apple Store I scheduled an appointment just to go find out what was wrong with the device I was told the logic board was damaged went back to the store to see what could they help me with they said there’s nothing they can do for me i asked for help at the store no one was willing to help called the customer support same thing after spending $720.79 for an IPhone that I didn’t even invest anything in it now I have to spend 499 to fix logic board my best advice don’t ever buy a refurbished phone through best buy

I am not satisfied with the I phone. It cost me 1000$ however it didn’t come in the original apple version packaging and the screen had no seal. Also charger is not apple. I think its a used phone. I am returning it! This is the first time I am complaining because Best Buy never disappointed me with past orders.

The phone is perfect and they gave me good financing occupations. Of course I'll be back

The price was right and was treated real well with the service.

I was honestly nervous buying a pre-owned phone, but this one completely exceeded my expectations. It arrived in excellent condition — no scratches, no dents, and the battery health is still great. It looks and feels brand new! The screen is gorgeous, the camera quality is incredible (especially in low light), and everything runs super smooth with zero lag. Being unlocked made setup quick and easy with my carrier. For the price, this was an absolute steal. I would 100% recommend this to anyone wanting a premium phone without paying full retail. Best purchase I’ve made in a long time!

Honestly surprised how good this pre-owned iPhone is. Looked almost brand new, no scratches, and battery life is solid. Everything works perfectly — camera, Face ID, performance. Saved money and still got premium quality. Highly recommend if you’re okay with pre-owned!

I’ve been using the iPhone 13 Pro Max for a few months now and I’m extremely impressed. The performance is lightning fast thanks to the A15 Bionic chip — apps open instantly and multitasking is seamless. The camera system is next level, especially in low light. Photos and videos come out incredibly sharp and vibrant. Battery life is amazing — I can easily go all day with heavy use and still have charge left at night. The display is stunning, with smooth scrolling and rich colors. Yes, it’s a bit heavier than other models, but the build quality feels premium and solid in hand. Overall, the iPhone 13 Pro Max is worth every penny. If you want speed, top-tier camera quality, and long battery life, this is the phone to get.

“Excellent phone! Fast performance, great camera, and long battery life. Totally worth the price.”

Camera is good, battry last good time it is working like new i will buy iPhone anytime.

By purchasing this iPhone, it gave my day an opportunity to keep up with her school, soccer team, family, and friends. The phone works great, it did look and still looks like new!

I was in the market to buy a new phone but i came across this one and not only was it great quality it was also better priced and works excellent.

I love my pre-owned iPhone 13Pro max. The phone is in excellent working condition and works well. The picture quality is excellent. I was skeptical about purchasing it as a "open box" but I am very pleased. I also received 3 months of Apple music with the purchase!

My daughter loves this phone in every way. I recommend this phone to everyone who needs faster, great photos.