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Customer Ratings & Reviews

$529.99
Save $20
Comp. Value: $549.99

Customer reviews

Rating 4.5 out of 5 stars with 367 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the excellent overall performance and condition of the Pre-Owned Excellent iPhone 13 Pro Max 5G 128GB (Unlocked), with many praising the high camera quality and long battery life. The phone is easy to use, and customers love it. However, some customers have reported issues with scratched screens.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 367 reviews
  • Rated 3 out of 5 stars

    Nice iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is low it is 79 and there are some very small scratches on the iphone

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seemed ok but the screen was not working properly and the for $1K dollar phone the packaging is horrendous!!! Do better Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good thank you guys for you help the order was come in early

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good and the software is updated but its a bit laggy considering its an older model

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The iPhone 13 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero tolerance because it a damaged I they didn’t talk the phone has a damaged and when I return I didn’t receive my refund they I capital city will send you a check.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I bought phone from here and it will be the last time The phone was not working properly I put SIM card in it everything I did was ok till I made the phone call then nobody could here me it had a problem on the speakers I was not happy and still

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Please avoid Best Buy refurbished

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    82% battery health screen was definitely replaced by an inexpensive one looked so dingy and I got the excellent condition too.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Not Worth The Price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months of having the product, it’s okay. Screen gives issues. Not worth the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s looks good but what I expected price little bid high

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not good; it has 88% capacity and it takes 8-minutes to charge 1%. Which means it takes 800-minutes to charge 100%.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker is not hearing, and my wife traveled back to Hong Kong and fixed it immediately

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Next time will probably buy a new one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tought it was going to be brand new with an apple box but it came with a weird box with a fake charger

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was gift for my sister and Battery live was just 82%,

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Certified 13 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was all scratched up and battery level will only charge to 81%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sent the wrong phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent the wrong phone. Returned to store. Was supposed to be 1TB per the description. Received 128gb.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. The price was a little high. My girl needed a new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You have no credibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was deceived. I bought the phone and it does not have a warranty. The worker told me before that it has a warranty. The employee lied to me and I discovered that the phone’s speaker does not work and the amount is exaggerated. I do not advise anyone to deal with you again. As for me, it was a bad experience. The first and last time I buy from you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 took a dump.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went over to Bestbuy to exchange from a iPhone 12 with battery issues and while the sales person at the store was transferring everything to the iPhone 13 it went blank in the middle of the process and couldn’t get it to work again after that. Im glad it happened there at the store

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case to hard to handle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lked protection but to hard to hold and use phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This product Disappointed me.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unlocked phone for my wife on September 1/2025 but the phone completely stopped working in the next day.

    No, I would not recommend this to a friend