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Customer Ratings & Reviews

$529.99
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Comp. Value: $549.99

Customer reviews

Rating 4.5 out of 5 stars with 367 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the excellent overall performance and condition of the Pre-Owned Excellent iPhone 13 Pro Max 5G 128GB (Unlocked), with many praising the high camera quality and long battery life. The phone is easy to use, and customers love it. However, some customers have reported issues with scratched screens.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 367 reviews
  • Rated 1 out of 5 stars

    Do not buy refurbished phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished phone trying to save money. It’s been an absolutely huge piece of dung. It’s the worst iPhone I’ve ever owned. I had a 13 Pro Max with 256 memory and it got crushed. I forgot that I had AppleCare and went and bought this piece of ___ from Best Buy and it’s been nothing but problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy per owned items from Best Buy. Totally they are fraud and no device goes without issue . Also the price is too high than the current market.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfair sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Life was extremely poor, at least have the decency to add a new battery before selling a product…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need to return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is dead and phone becoming too much hot

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    C very bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told me it was new when I checked the battery it was at 90%.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone, paid nearly $800 and it lasted 2 months. This is ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy from the South Loop Best Buy store. Poor customer service!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was bad item have to returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was damaged bringing it to Apple it’s a lot of bad diagnostic with the item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not a bran new it's a second hand item If customer buying online please don't sell this rep of items

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone battery was bad & the phone condition in general wasn’t good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Report it stolen from the last owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone you send me is no good was reported stolen

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones are great easy to use phones and they look and feel like quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 16 pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good very good excellent, and I mean a touch of excellence

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice shop with them good phones good price love it amd will be buy in more

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing! I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it from the sound quality, to the display refresh rate for a phone is actually bananas, intuitive design. The battery lasts longer than any iPhone I’ve ever had! Especially for this to be used.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool phone. My daughter loves her new phone. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhones 13 pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and clean its like new iPhone. Battery life is 84 %.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 13 Pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in Good condition. It’s my first time buying a used phone and can’t beat the price. I don’t want to get iphone 14 and above

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone 13 Pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Sleek. New. Fast. Good battery. Just what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone are awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I habe been an apple fan forever each one gets better and better

    I would recommend this to a friend