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Customer Ratings & Reviews

Your price for this item is $579.99
The comparable value price is $599.99

Customer reviews

Rating 4.5 out of 5 stars with 352 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the excellent condition and high-quality camera of this pre-owned iPhone 13 Pro Max. Many also praise the battery life and overall performance, finding it to be comparable to a brand-new device. While some users reported screen issues, the positive feedback on other features significantly outweighs the negative comments. The phone's affordability is also a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 352 reviews
  • Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great with my SIM card. Half of my old phone transferred to this phone. Still had to move apps and a few other things that didn’t transfer automatically. Hassle but workable. Battery health 100% when I received. Now 87% health. My old Apple Watch worked perfect with my iPhone 6S+. 13 Max Pro not so much with my old Apple Watch. In complete app. Weather app is the worst.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    (Recommended)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for a year and I love it. It hasn't had any problems yet, and when I went to pick it up at the store, they were very nice to me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone 13 Pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. Long lasting battery life and amazing features

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Works great! Not damaged...l Iike brand new !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    my amasing i phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one you buy i phone at best buy you got good choice my i phone is very amising on pictures and network and has good battary

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    Awesone preowned phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ever as it looks news to me to be pre owned, works good to me, exceed my expectations, battery life is 100 percent for it to be pre owned, I’m happy and excited that I made this purchase, I like everything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone and great service from Best Buy! Highl

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my iPhone 13 Pro Max from Best Buy, and the experience was great. The staff was helpful, setup was easy, and the phone works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Awesome phone for everyone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just switched from Android to iPhone. The 14 Pro Max is awesome! It was easy to learn the Apple iOS system. I would recommend BestBuy sales rep to everyone. They were very helpful and knowledgeable. The best experience to date buying a new cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    Like New CONDITION

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone in like new condition! Other places have cheap prices with cheap cosmetics and shadowy screen

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refurbished product I love it it works well and a good price I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first “pre-owned” purchase. So far I am very pleased with the iPhone. The battery life is good and the camera takes nice clear pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone turned out super good, there is no doubt about the Quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. This is the 3rd used phone I bought . No regret. Never disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device. Don't have any issue. Great device for the prize

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iphone13promax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good condition about 85%battery life its a little big got to get used to it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone ! Brand new from Best Buy Better service than apple

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesome phone ! I recommend.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the iPhone 13 Pro Max. The camera is amazing, the battery last longer than my 11 pro max. I trades in a few of my older devices to get this from best buy. Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was awesome looked new. I use it as a second phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    An amazing phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a really good battery and has really good camera and the color is perfect and overall it’s such a good looking phone and it has no mistakes at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent availability and pricing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought an iPhone at Best Buy, and the entire process was quick and easy. The staff helped me compare models and answered all my questions clearly. The phone works perfectly, and I’m very happy with the overall experience.

    I would recommend this to a friend
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