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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.3 out of 5 stars with 72 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are delighted by the excellent condition and amazing camera quality of the pre-owned iPhone 13 Pro Max. Many appreciate that the phone looks practically new and takes stunning photos. However, some customers expressed concerns regarding the battery life, noting that the battery health percentage was lower than expected for the price. This should be considered before purchasing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-72 of 72 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    bad purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very bad, the battery does not go beyond 40% charge, it has two screen and battery repairs and even so the phone is at a high cost, if you can do not risk it with this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I bought an iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m having issues since the begin with my iphone, purchased at best buy but with the store return policy which is very short i was’nt able too return or exchange my divice .dont buy here go direct with cell phone companies.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone 13 Pro Max 256

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend you buy elsewhere this phone is not from Best Buy it is from Jeg&Sons which has very poor reviews and can be purchased online for hundreds less Battery was less than 85 percent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken port and scratched housing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone came with minor scratches on almost all sides of fhe device and a chip on the outer part of one of the camera lenses. Also the bigger problem was that the charging port does not work. Tried many cables with different wall adapters and it doesnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone 13 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My order was delivered late and I am not sure about the company's late delivery procedure. ...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk phones and won’t stand behind there goods and won’t cover this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quick to Take Money, Never Gave the Phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of time to order this pre-owned iPhone 13 Pro Max. Placed the order on November 17, 2023 and still haven't received it, and it's November 29, 2023. It was promised November 25 and they've held the money, but no update on the order. Avoid, unless you're into letting companies take your money and hold it without delivering. This is why brick & mortar is in so much trouble. Amazon is preferred due to situations exactly like this!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best phone ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone ever!! Bestbuy rocks! I thought this is brand new because it is crystal clear no dents at all. Thank you Bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this phone. It is super fast and it came in really good conditions (as described) Being an open box item. I got a bargain!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone 13 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a battery health of 85%, the price was expensive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    classic one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iphone 13 phone size is very attractive and smart. Good camara. Run well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I phone 13 pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product even better service great customer service

    I would recommend this to a friend
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