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Customer Ratings & Reviews

$679.99

Customer reviews

Rating 4.4 out of 5 stars with 270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers highly value the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 14 Pro Max 5G. Many find the battery life better than expected and appreciate the phone's features and color. However, a few customers have reported occasional screen freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 270 reviews
  • Rated 5 out of 5 stars

    Phone 14 pro max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and excellent item definitely worth buying as describe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made! I will definitely try BestBuy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone pro max

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone love it I really would recommend to my friend’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thanks for the service the customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and it has everything I need to use for work and personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and effective communication from sales representatives.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Horrible experience

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone as a gift. The description said in excellent condition but it was a lie. The phone was garbage. The battery was below 70 percent. I could not return it because it was a gift for someone out of state.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has same price as new but doesnt have the original charger, i got a different case but dont matter phone was fine, but charger is chip.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever I love this product and I love Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 14 Pro Max…….glad I bought it ………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to buy at Best Buy is the best store for buy some

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it the Best Buy i can do and recomienden always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dhccccccccccrxsdddxxxxdddzxggvyfxxdddddddddddxdcfff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this phone,i only wish it had usb type c.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone in good condition but disappointed battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy charges $1000 for this iphone 14, youd think they could at least change the battery before they sell it so i can have it at 100percent health.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    damaged iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this iphone was damaged so i have to return to the store and they still charge $45 dollars for restocking fee

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased the phone, BB personnel didn’t tell me the phone was previously owned or I would have NEVER paid $1,100 for a used phone. The phone gets hot, it’s no long covered under Apple Care and it’s delayed. It only had a 14 day return policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone did not charge, advertised in excellent condition, phone was damaged and banged up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The phone is overheating and not safe to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone as a gift for my brother. Today he called me and stated the phone has been overheating and today it was in his pocket and it burned him. He has an open blister now. I am really worried about this. Please advise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defect item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is defected. Battery short out . Phone is overheating even not in use. Returned it, hope everyone never has this experience.

    No, I would not recommend this to a friend