Customer Ratings & Reviews

it's a good phone i've had it for a few weeks now but i did notice that there is something burnt into the screen whenever there's a darker background.

It was like brand new! No sketch’s! Recommend getting it preowned!

sometimes the service does not connect or does not work. I had to take it in for a charge.

So far so good, my daughter likes the phone. Was a lot cheaper than a new phone.

It’s okay the battery health is only at 80% and glitches more than expected

I usually dont really write reviews. But i can say i am very satisfied with this phone . I was definitely skeptical at first But didnt get disappointed.

Best quality I’m recommend Best Buy all the products is 5 star

Love it!!! Favorite color. Service was great. Friendly and swift.

Bought for my daughters birthday and it’s been a great upgrade!

Phone was in excellent condition! The price was good too.

It is one of best phone and phone he services provided was grate by Best Buy

Nothing very exciting about this model. I’m not impressed. Also, the screen gets stuck and freezes a lot I guess that’s an issue bc it’s refurbished?? I actually was coming online to return the phone, but it says I only had until July 25 so now here’s my bad review.

Good produc and nice service every componen working good

This is a pre owned phone which arrived with minor scratches on front but not noticeable once I have put the screen protector on it…The Phone is cute, love the color it’s my favorite(pink), but for what I need, it is terrible. I need it for pictures and thought it would be a wonderful investment but the picture are not reflecting anything spectacular.

I purchased a refurbished iphone rated "excellent" with the hope of saving a little money. Within the first few weeks of getting it up and running the phone is showing multiple signs of defects - overheating, not holding a charge. Because it is outside of the 14 days Best Buy is unwilling to offer a return OR technical support. They redirected me to Apple. I did not purchase apple care and will have to pay extra to now resolve the issues. If Best Buy cannot backup their refurbished devices they shouldn't be selling them. Extremely poor customer service and a waste of time and money.

I’m sure it’s a good phone but it run on e-sim ONLY so I wasn’t able to transfer my stuff over Therefore I wasn’t able to fully experience the phone

Not only did the screen blackout not even a month into having this thing, but dealing with Best Buy has been a pain. Namely because why does your store not have Wi-Fi. You guys need to be more thoughtful about the exchange process as well as the switch out process for people’s phones. This experience is making me want to ask for a full refund. I’m texting this from my old iPhone 11. I shouldn’t regret upgrading my phone. I don’t care if it is a refurbished phone. Don’t sell people defective phones.

its look good but i havent use it for long ill wait for a moth yo see

Great iPhone Work excellent it’s easy to handle it

Beware: on any used, Pre-owned or Openbox apple devices sold at Bestbuy can not be covered by Applecare or geeksquad protection, they only carry a 1 year instore only warranty. you only option may be assurion through carrier. they are sold as-is only, buyer beware...