Customer Ratings & Reviews

iPhone 16 Pro Max is a powerhouse. The huge display is stunning, performance is flawless, and the battery easily lasts over a day. The new camera system especially the 5x zoom and Capture Button are major upgrades. Apple’s new AI features are promising, even if still rolling out. It’s big, pricey, and not for everyone, but if you want the best iPhone experience, this is it.

Love this phone. I switched from an android and it has so many features. Love the camera

Very good quality I recommend it, it came as in the photo and everything works correctly.

I love it!! Best decision I’ve done. It has worked so well so far and I have no issues with it. It’s in perfect condition

Great phone, excellent condition, very good customer service, I recommend Best Buy 100%.

Excellent purchase, recommended good quality It was very helpful

Very Happy,wonderful,Good,exellent,the best the iPhone es king

The phone is great no problems or anything with it. It works and I like my purchase

Personally I’m so proud and happy about my passage and experience in St Petersburg Best Buy store that I find myself in the obligation to write these few words to express first my thanks and gratitude to Chris for his help ,kindness and professionalism. Professionalism in its global and human signification hopping getting the possibility to have this kind of person everywhere we go.We love a place and come back to it not obligatory fo the products but for the persons we there and we’re treated.

Very good phone like new works amazing. I will recommend it with friends.

I was a bit hesitant at first about buying a pre-owned device, but Best Buy’s “Excellent” condition rating definitely lived up to its promise. The iPhone 16 Pro Max arrived in flawless shape—no scratches, dents, or signs of wear. It honestly looks and feels like a brand new phone.

It is a great phone haven’t had any issues with it yet.

Seems like working new. It could be ultimate if you provide with original Apple box

My phone came in good condition not broken or scratched !

Great phone, but Best Buy customer service needs a lot of work!

iPhone 16 Pro Max Outstanding performance after a couple of months of owning the phone. I do have issues with the phone temperature at times while using it. Best Buy did a great job describing the phone's performance. I noticed the device's speed, quality, and longevity. I would recommend the iPhone 16 Pro Max to users who need an upgrade. Best Buy, thank you for the phone available and providing good customer service. *Disclaimer: The device was not in cosmetically excellent condition.

I recently bought the iPhone 16 Pro Max from Best Buy, and I’m really impressed. The phone feels super smooth, fast, and premium in hand. The camera quality is stunning, especially in low light, and the new camera control button makes taking photos so much easier. Battery life easily lasts me the whole day with heavy use, and the display is incredibly bright and sharp. I also love the new titanium finish — it looks elegant and doesn’t feel too heavy.

Despite it being a pre owned the phone was spotless and seemingly brand new. The battery life was at 100%, perfect and best camera I’ve owned, and all of the other features were amazing. Better than buying a brand new phone personally.

The iPhone 16 Pro Max is powerful and is meeting my needs. It's loaded with features that makes it easy to use and has plenty of memory to handle the media content I manage.

The iPhone 16 Pro is fast, lightweight, and beautifully designed. The camera upgrades are amazing, especially the new zoom, and the display is bright and smooth. Battery lasts all day, and overall it feels like a big step forward—definitely worth the upgrade!