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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.6 out of 5 stars with 128 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and long battery life of the pre-owned iPhone 16 Pro Max. Many also highlight its superb condition and the impressive array of features. However, some customers noted concerns about the screen's quality and functionality. While most experiences were positive, potential buyers should be aware of these reported screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 128 reviews
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got exactly what I paid for. Had a little mishap but I got fast help and my problem was quickly solved in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 16 Titanium back side is fantastic!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! Much better craftsmanship then previous iPhones. Don't have to worry about the back of this phone cracking like previous models!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, like new wouldn’t even realized it was refurbished!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my nephew whose phone broke. He is enjoying the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Overheating IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 5 iPhone’s and have always been happy with my purchase. This iPhone becomes extremely hot when in use for more than 5-10 minutes. It doesn’t matter if I’m on a call, writing email. I have tried closing all apps and suggested solutions and yet it continues. I am debating returning for a replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone work good and save me lot time going to a any phone carrier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone u could get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and beautiful color I would get it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product can use better okay, but it’s Priya

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Best Buy store. Their products are of good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent condition long battery, the sound is amazing and super fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great exp.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience that I had. Its like what it is. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and beautiful phone. Easy to set up and take care of. For a preowned it was great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in everything making calls surfing the internet and even for fun

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 16 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I didn’t like is that when I got my phone from Best Buy it had some scratches on the screen but barely noticeable. In order to get a new phone I had to go through the whole process and I wasn’t trying to but other than that I absolutely love my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Bad condition product was sanded.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Best Buy send me a 1200usd iphone with crack on the camera , screen popping out , very bad quality charge and I return the product on the next day

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I'm very satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good conditions I highly recommend them I would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing and and the service was just as good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, everything is as described and worth the $!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good I would buy from them again and I would shop more and more

    I would recommend this to a friend
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