Customer Ratings & Reviews

I have always been a Samsung person. This is my first iPhone. I love it . Best phone I have had

I was a little suspicious buying a used phone but it was basically new!! Very happy and satisfied with my buy!

Love this phone! Love Appple, the sales person who helped me was excellent !

Enjoyed the ease of purchasing online, going in to a local Best Buy to pick up my item without the need to browse

Haven't had issues with the pre used phone. Love it!

The phone was just as advertised. Excellent condition and affordable!

Great item! And price is worth it. Love the item and will recommend!

Got a refurbished and its good quality im satisfied with my purchase

It works. Used it while I was waiting for my cellphone replacement. But I wish it had more gigabytes.

The phone is functional and served me very well. It came unlocked.

Excellent condition, good service. like new iPhone.

Getting back to iPhone after 6-7 years , it's doing well so far

I like is good phone have nic screen nic and the screen is good for the people

Excellent phone conditions, it is like new, great quality-price.

Phone came in quick and the phone looks great will buy again

When you’re watching videos, you cannot hear the volume right when you’re on the phone and also the speaker sounds like it’s messed up

The phone is very good only the box and charger is no original

I bought this phone in good faith from Best Buy. It was fine for four months but out of the blue it was reported stolen from the previous carrier. Now Best Buy is refusing to do anything for me and saying I have no recourse to recover my money or get a new phone thru them. They sold me a stolen phone and refuse to do anything about it. Be Leary of buying anything from them. Their customer service is terrible and they will not work with you even when they sell you a stolen phone.

I ordered this item because it was supposed to be in "Excellent" condition, I received it in a sealed box and gave it as a gift only to find upon the recipient opening the box that the phone was actually way less than "Excellent" as it had clearly been abused and has 3 deep scratched on the screen. Thank you for the "Excellent" phone Best Buy!

Phone starting acting up right after return window closed, it will turn off for no reason, and deactivate my cellular signal to the point that no matter what I do, (turn it off, restart it) nothing will help, after at least 2 hours phone will start to act normal but will be super slow! I don’t recommend buying anything refurbished or previously owned because you will have to keep it if it acts up.