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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 4.1 out of 5 stars with 559 reviews

Rating Filter

79%
would recommend
to a friend
Page 1 Showing 1-20 of 559 reviews
  • Rated 5 out of 5 stars

    Beautiful iPhone

    |
    Posted .

    This is my first iPhone and I am so happy with it. I love the color and it is in wonderful condition. I had some issues with the shipping, but my local Best Buy store was extremely helpful and cooperative in resolving the issue.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great phone for my 7 & 9 year olds

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I purchased two of them so both my daughters could have phones. It’s a great iPhone for the price. Haven’t had any issues with it being pre owned. Looks like new. Very satisfied and I love the apple family sharing so I can set limits, i get a message and have to approve an app before they can download it. We FaceTime, I know locations, etc. Descent camera for a child. Also would make a good phone for an elderly person. My 65 year old mom has one too and can navigate it pretty easily.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    good phone, perfect for me.

    |
    Posted .

    perfect for my use , I like the size of it, weight and looks. I will definitely recommend this phone.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to find and use each program on my phone

    |
    Posted .
    Owned for 1 week when reviewed.

    I am new to smart phones. I love that it types for me!

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great buy

    |
    Posted .

    I bought an iPhone 6 refurbished from Best Buy and did the curb side pick up it was so fast and easy thank you for my beautiful phone

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fhone

    |
    Posted .

    So beautiful and now I can do to many things whit this gorgeous fhone, easily do any thing and faster, the pictures whit this fhone camera y so real.. fantastic!! and so light to carry in a I pocket o purge... I recommend this gorgeous fhone !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cámara don’t focus

    |
    Posted .

    The camera don’t work I leaving to Mexico that way I buy the phone to take it with me bad choice I put my chip until I leaving when I take pictures the camera don’t focus the picture are blurry I come back for my trip and I go Best Buy to let them know but they say sorry you 15 days passs I am in Mexico what do you want me to do come back ?????? Now I buy a phone with bad camera

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad

    |
    Posted .

    Purchased refurbished to test how I would like Iphone vs android. Not too bad. Only problem is the screen often freezes and some times looks like it is short circuiting.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    "Excellent"

    |
    Posted .

    This is not the first purchase I make from Best Buy on a pre-owned device, however I must say this item was not worth the $$. At first we tested out the phone at the store and it work... later on at night, the phone needed to be charge and it was place with the cable that cam in the box (which is not the original one). The phone was left untouched for about 1.5 - 2 hrs. charging and the phone said it was on 20% battery life. We tried with other Apple power cords and still the status of the battery was the same. A few moments later the phone said it was on 86%. During the process the screen was not working at all. The common screen gestures (up, down, left right, double tap, zoom in, zoom out, etc.). The following day the product was having the same issues and we decide to take it to Apple. Long store ended up getting a credit an purchase an UNLOCKED iPhone 8+, directly with Apple. It really upsetting, that Best Buy would have a products claiming it is in excellent condition and it really wasn't.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Received a dud

    |
    Posted .

    I think I bought someone else's problem. I decided to get a refurbished phone due to my previous phone getting damaged. The phone looks brand new. However, this phone has severe battery problems. Where my spouse's phone and my old phone of the same type will maintain a charge all day, this one barely lasts a day. I'm hoping to work out something with Best Buy under available policies, but make sure you run a good test on it when you get one. Overall - very pleased with apple products, so will recommend to a friend. I am just disappointed with this one.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    GREAT BUY!!!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This pre-owned phone met my expectations! It was in Like New Condition :) Battery Life was at 96%, all functions well! It was a great purchase, will definitely consider buying a pre-owned iphone from Best Buy AGAIN :)! Very worth it!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with Best Buy

    |
    Posted .

    I ordered this Iphone 6s 128gb, but I received a model which does not have FaceTime and few other app missing, when I inquired I found out that this Handset was from different country(UAE) where apple has blocked few of the features due to restrictions, Now I don't understand that why this phone is selling in united states when it was not suppose to? And why it was not mentioned in the description? And a brand like Best Buy is allowing such a thing. I returned the product but still I am waiting for any reply and refund from Besy Buy. Being a regular customer I never expected it from Besy Buy, Disappointed and Dissatisfied....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    WRONG MODEL SOLD CERTIFIED SENT WITH POOR BATTERY

    |
    Posted .

    CERTIFIED Model 1633 ordered as advertised but Best Buy shipped Model 1688 lacking AT&T LTE Band 30 Battery was 91% with UNEXPECTED PHONE SHUTDOWN Best Buy online mobile support and local stores in Houston galleria refused to replace battery and CCR who provided 1 year replacement warranty had no inventory in stock to replace the phone

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Gamer

    |
    Posted .
    Owned for 1 year when reviewed.

    Great gift for younger kids for an affordable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

    |
    Posted .

    Phone came looking brand new and covered in protective plastic. All functions worked, connected to Apple cloud and updated to IOS 10 immediately. Battery life is good. Cannot differentiate between a new one and this, pristine condition

    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice

    |
    Posted .
    Owned for 1 year when reviewed.

    Older model iPhone but works much better than a clone.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition for the price!

    |
    Posted .

    I went the refurbished route because new phones are pretty expensive and I needed one for work. I had never purchased a refurbished phone before so I was a little skeptical of what to expect. Although the phone does not come in an Apple box, this one was in excellent condition and packaged nicely! It was an unlocked phone for Cricket, which was as easy as pie to set up. Insert sim card and you are ready to go! Phone charges great, no scratches, looks brand new. I will definitely keep Best Buy refurbished phones in mind when I need to get a phone next time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Unlocked

    |
    Posted .

    This iPhone did not come unlocked and I am unable to use it. I purchased it on December 23rd and here it is January 28th, during this time I have been waiting for an email with shipping labels that "could take a little while". I have spoken with Best Buy customer service, my carrier Straight Talk, Apple, Sprint, AT&T, and an outsourced warranty company Best Buy uses for their pre-owned phones. Per various instructions I have put FOUR different SIM cards I had to wait for as well with the same results. One of the many things I tried caused my current phone's SIM card to "expire" leaving me without a phone at all for almost a week while a yet another SIM was mailed to me. This entire experience has been a huge runaround and I will not be purchasing any pre-owned items from Best Buy in the future.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Grateful

    |
    Posted .
    Owned for 1 month when reviewed.

    I purchased this unlocked iPhone 6s because my adult daughter has serious health issues and her iPhone 8 had several issues and problems. We FaceTime each other so that I can monitor her condition everyday. We could not afford to purchase another iPhone so the price of this one and the description said it was in excellent condition and I could afford this price. It was delivered a day earlier and the was excellent and it also comes with a 1 year warranty. Im grateful that it was in stock because the unlocked phones sells quickly

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect for my daughter

    |
    Posted .
    Owned for 1 month when reviewed.

    I bought the phone to stay connected to my daughter. It’s her first iPhone so I wanted to buy something dependable but not too expensive. She loves the phone and gets great service. Would definitely recommend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend