Customer Ratings & Reviews

Bought this to replace the exact same phone that had a graphics issue. Decided to go with pre-owned since we were mid cycle on the one that died. Phone looked great and has performed perfectly since we got it. The OS was several revs back and this manifested as an inability to get past the country option screen. I tried several things but the only way I could get past the screen to get the updates loaded was a hard connection to my MacBook Pro.

I enjoy very much and I would tell people how good it is

Product was in great condition and worked great and looked exactly how pictured.

Good for a bit. After a couple months the battery ran down to 75% capacity, and all the symptoms that go with that. BB did have a 90 day warranty on some things, so that’s good. But still frustrating

Great phone! Does all the things I want it to do for my 4 yr daughter. FaceTime, gaming apps, and YT Kids

The phone came in looking great. No scratches no flaws. Battery life is acceptable. This model has a smaller battery so it'll need recharging more often. Otherwise shopping was excellent, the phone itself is flawless.

Love it! Replacement phone for my son. Works fantastic looked barnd new. Cane clean, almost perfect and functioning great after months!

Ecxelente Quality Very good conditions The best phone

Great phone for 13 year old. Inexpensive and easy to use.

It was very nice phone it’s new high quality phone

Works good and it is refurbished I will always to for a refurbished before paying full price

Great Phone,practically brand new! Very happy, and saved money in the process.

This was supposed to be certified refurbished iPhone. I had purchased for my sister because her phone had broke, it was nice and then when she started using it, the battery started dying very quickly. I looked under settings and it said battery was depleted and needed new battery. The geek squad gentleman that helped me was appalled it was marked as excellent condition and certified with a bad battery.

This phone works great. It's 4G, as a 2nd Gen, but that doesn't hold me back as it's mostly used for calls. Excellent condition, like-new. I didn't understand all the intricacies of transferring the old phone info to the new one but the Geek Squad was super-helpful.

I think a new one would have been much better as I have to plug this one in almost as often as my iphone 6. Also this one is harder to open with the home button

Wow! Amazing phone with great functionality. Great size for the average iPhone user.

This is my first time purchasing a used device from BestBuy, and the experience so far has been great. I needed an inexpensive phone to receive work calls to, and so far this phone has met all my expectations. I’ll definitely purchased a used device from BestBuy in the future.

Has it’s corks but works faster than the 13 I got :)

Easy purchasing and quality refurbished item. There were a couple of scratches on the item itself. However, with a quality case protecting the item, no one sees the scratches and it looks brand new. System runs a bit slower compared to newer iPhones however, it is still able to function as it should.

Great phone for kids not to expensive to have the iphone Qualities