Customer Ratings & Reviews

Call then to see if we pick a phone up from the store and they told us they didn't have it in store I'd have to order it online, I would get the phone the next day though so we were happy or so we thought. I saw that they had it going to the wrong apartment number so I called them back later that day and talk to him about that come to find out it wasn't going to be delivered for five more days and we needed it the next day the guy I talked to you lied to me saying I would one day shipping. So after 2 hours on the phone with them being transferred from one to another person finally talk to somebody and they said they can cancel the order and they refund me my money and we can go back to the store and just get it that day so we said sure. Come to find out they didn't refund my money like they said they didn't. I found out the next day that my bank account had not heard of any money coming back so I called Best Buy again just to have them lie to me again saying that the money would be back as fast as the bank will let me get it. That was also why. I later found out that they have a 7 to 10 day waiting period for refunds. After talking to a lady for an hour the next day she had helped me by letting me know that they didn't cancel the order they didn't have that option and they were still sending it to my apartment complex but to the wrong apartment number. They said they would switch it but they never did. Then they told me that I just have to catch him before they deliver it to the wrong place or call UPS and see if they can deliver to our apartment and not the other person's. Which didn't happen. Very disappointed hours of my time wasted just to be lied to you by several people from a company that you think would be in the top of customer service. I won't be shopping here anymore

this older style SE phone/cell is a great size for your pocket has plenty of power -battery last almost all day with more than average use

This was a perfect gift for my teen who went from android to iphone. It's small,has a good amount of storage, and easy to use.

Nice IPhone it works great and fast nice for the price

The phone was in great condition and runs smoothly, battery life also excellent . What I didn’t enjoy was the sales person trying to make me buy a more expensive product. I gave a maximum price I wanted to spend but he kept trying to push more expensive phones when I told him already what I was looking for.

Arrived on time. Cosmetically in excellent condition. It was a gift and Hasn't been activated.

The phone was practically new! Battery charge all the way to 100%. No scratches. Amazing purchase great price

Bought for my daughter. It was in great condition. Always pleased with the refurbished items.

item arrived early in perfect condition, everything works great! my daughter loves it.

Good backup phone since my other phone broke. Only thing is the battery drains quickly due to the new IOS updates. But fully charges very fast too.

After ordering 2 IPhone 7, and having bad experience with both, I ordered the SE and I was finally given the phone I needed.

It is my daughter's best friend, an excellent addition, reliable

It didn’t cost much at all and the battery life is great and not to big or small to fit in pocket

The phone aesthetics are perfect - looked brand new. The battery, however, has a max charging capacity of 78% (as in the threshold found in settings). Wish I would have known that before purchasing.

It took us a while to get it started, but we’re finding the services we need. The customer rep (Jocelyn?) was patient and helpful. Thank you.

Great phone for my grandson. has every thing he needs and did not cost alot.

Few scratches but still working. I was able to update it so its good.

Was worth buying from Best Buy and stuff was easy buying

Product came in mint condition, battery life aside. I was initially freaked out by it's packaging however. Currently having some issues with one of my SIM cards. Hopefully I'll manage to resolve it.

Excellent preowned phone. It however needed the power port to be cleaned because the power plug kept falling out. Once cleaned it has been working flawlessly.