Customer Ratings & Reviews

We haven’t had iPhones in over 20 years, so it’s taken some time to get used to the differences from Android phones. Now that we are more used to them we are really pleased with them. The best part was the help we received from Alana when we bought them. She was knowledgeable, patient and very helpful, answering all our questions and making certain we knew when she was available for any questions we had. She put us at ease with our new phones and let us know she was happy to assist us, the kind of employee you really want.

I love the condition this phone was in. I didn’t even have to change cases from my iphone 7. One gripe i have is that the phone’s battery can drain a bit too fast for me. But that is to be expected from a refurbished product

Its a great little phone for my son he loves it and it was easy to put on service

Solid little phone. Great burner phone. If you can’t bring yourself to join the android gang. Camera is decent obviously can’t keep up with the latest. And it can be a bit slower at times but honestly hasn’t been an issue.

I owned this same phone previously and really liked it, and was looking to replace it. Best Buy offered the most competitive price for the phone, and it was packaged very well. I did not have any issues getting it "up and running" with my carrier (XFinity Mobile), and I have been using it now for nearly a month without any problems whatsoever - great purchase!

You would have never thought that it was refurbished it was 100% brand new it works fine I have no problems I got it for my kids for Christmas and it was a good price and it came exactly on time and it came with a free two to three months worth of Apple TV Apple music Aaron came with all of the charging ports that you need I say win-win

Bought as a gift to upgrade my mom to a more current gen of phone. She had a 8-10 year old phone that was finally on it's last legs. This has been a much needed upgrade, it's not the flashiest but it's enough for what she needs and she is very happy.

I bought the iPhone SE in 2023, and it's very solid. The phone came in great condition, and it does everything you need an iPhone to do. If you are looking to save money and buy a solid iPhone, I'd recommend this one. The value for how much it's worth is really spectacular. The one thing to note, is that the battery life on these phones isn't spectacular at this point due to how old they are, at least from my experience. I use my phone probably an average amount throughout the day, and it generally dies close to the end of the day, between 8:30pm-10:30pmish. It's just enough battery to last me the whole day. Highly recommend this iPhone!

Well I think I may have made a mistake in buying this phone (an SE). My old phone was always needing a charge. I thought this phone would be different. I like the phone except it doesn’t keep a charge. I’m having to charge it every morning.

By itself, the phone works fine for what I paid for it. Setting it up was kind of a pain, but the phone works.

My spouse had a IPhone 7 for a few years and it was a great phone so I purchased this phone and hope she gets a lot of use out of it,she only knows how to call out and receive calls bc she had a stroke a while ago and now gas early stage of Dementia.

I have bought a pre-owned iphone 12 from Amazon and it had exceeded number of accounts allowed on the phone so I ended up having to return it to Amazon. I came to Best Buy and after explaining my need to the guy at the counter he immediately found this pre-owned iphone se for me and is in perfect condition and I was able to add my account with no problem. My only complaint is that Best Buy charges $40 to set up the phone which in my opiono is not very senior friendly. Maybe Best Buy could offer a discounted senior fee?

Great phone, renewed/restored to near perfection condition. Priced reasonably. Only reason i gave 4/5 was because it didn't come with any documentation or charging block.

I was skeptical at first, seeing as this phone was pre-owned and everything, however, upon opening the case, I was shocked. It looked pristine, almost like no one had ever used it before! It was factory reset, up to date (mostly), and was snappy like it just came out yesterday! The only telling sign of this being preowned is the Battery Health listed in iOS settings, with a maximum charge of 94%, which is fine; these are Apple batteries we’re talking about here… All in all, I’d recommend this phone new or used! Good job Best Buy; I’m definitely going to keep buying refurbs from you guys; heck I’m writing this review on the phone right now!

I bought two of these I was a little hesitant on buying them because of being restored, but quickly found out that they are no different. Both work amazingly and no scratches you couldn’t even tell they were restored.

good for playing games, i really like it. the only problem is that the battery runs down fast, and it only came with 83 percent. might not want to get if you dont want your battery to run down fast, other then that its ok.

Phone was in excellent condition. It had all the information i needed to active this cell with my carrier! Arrived on time, truly satisfied with this purchase.

Phone is in excellent condition. It replaces the older model SE that was stolen by the porch pirate who attacked me for verbally confronting him about not stealing from a neighbor's porch in July.

This was a phone for my dad, who doesn’t need all the best features on the latest smartphone. We just needed a simple iphone since our family is all in the ios ecosystem. This fit the bill and was available open-box in nearly perfect condition for a good price.

It was a nice gift for my husband which he liked for he can just put it in his pocket and not so complicated because he’s just a simple guy and not techie.