Customer Ratings & Reviews

The phone is in excellent condition and packed with charger and cord. Has been performing without fault for a month. The iPhone X has been off the market long enough that finding a shock resistant case for it in local brick and mortar retail outlets was more difficult than finding the phone! Eventually found a compostable case for it. Would definitely look for pre-owned again.

Came in like new condition. Battery could last longer but otherwise it’s a great phone. The rep tried telling me that the phone wouldn’t work on prepaid however a Verizon rep said it would work as long as it’s unlocked. The phone was unlocked and works great for prepaid service.

Love the iPhone X but I wish the screen was a little larger . Easy to maneuver on . It also has a lot of storage. Great phone for the price .

its an great phone but the batter life not so much you will have to change it after awhile my phone came in at 75% at apple its 69 dollars to change the battery

The phones screen looks like its lifting and im pretty sure the battery is bad. 85% battery life. Hopefully Apple will change it for me without issue.

First preowned device that I've ever purchased. At first was very excited because the phone was in great shape. It was clean, no nicks or scratches. Looked awesome. Unfortunately there was something wrong with the battery. It would go from 100% to zero battery in seconds. The phone also shut-down unexpectedly and would restart right in the middle of an app. I was really hoping that BestBuy would do a better job of refurbishing preowned products before passing them on to another customer.

Was ok for the price, physical condition 9/10. What I really didn’t liked was that battery was 80%, this is something they should advice while we’re buying.

NOT a bad, but was expecting better in this price. Scratches are visible on screen. Battery condition is 84% health.

Great prices, great people, simple activation, Best Buy offers aftermarket iPhones that you can buy and activate through any carrier of your choice making it easy to stay up-to-date when you can’t afford all the brand new phones that you can still get one that’s pretty new but not so old

Worst purchase from Best Buy ever. I really don’t understand why I even made this purchase. I can’t believe this company sells a product to any customers in this condition. So I bought an unlocked iPhone X for $299+ tax. I received the iPhone X unlocked like I ordered. But when I checked over the iPhone information, the battery is a bad battery. I was sold an unlocked iPhone X with a battery life of 77%. Meaning I was sold a bad product. Which means the battery will die quickly every time used. This is really ridiculous. I want a refund or exchange with a better battery. I cannot believe I was sold this item in its condition.

Display not good & Battery life at 80% 90 to 85 would make it better

Battery life came 78%, after a few weeks use —battery bulges and pushes screen out

I was in the market to purchase a used/refurbished iPhone X. There are plenty online venders you can purchase from. I went with BestBuy just because I can pick up locally and wouldn't have to wait. I also was leaning towards BestBuy since they advertise as "PreOwned" which I prefer because I would like the OEM display & Battery. I took a risk , seeing the reviews of some devices having scratches or bad batteries. I am pleased to say I have received a MINT CONDITION iPhone X ! There is not a single scratch or dent except for a small mark on the top , but who cares when a case is on 24/7 the only thing I would note is the BATTERY LIFE is at 85%. not too bad but will be getting serviced soon. I was also worried about the display but everything checked out on the "3utools " device verification. ( 98% ) below I have attached pictures / please note i have installed a screen protector.

Amazing phone Best Buy said it was used. But I couldn’t tell the difference felt like I got a brand new phone. Thank you again!!!

Better than what I was expecting and good price. 9/10

Received product with no scratches. Changer was not original from Apple.

good quality for a used phone, not a single scratch or damaged thing to it

Came in terrible package but over came like a brand new no scratches and 90% battery health

Bright screen with vivid colors, which make it easier to read. Voices are clearer, pictures so beautiful. My best phone purchase, Yet, at best price for value.

love it, even after months it’s a good phone in general