Customer Ratings & Reviews

Phone works good for a refurbish phone, the camera is amazing for an older phone. I’m having fun texting all my friends. The phone charges pretty fast only when I remember to plug it in. I bought a cute hot pink case to protect the phone. This my very first I phone.

The phone was well packaged and easy to use…it’s been functioning very well since purchased

I recently got this iPhone since my old iPhone didn’t have anymore space and battery life was depleting fast. It’s a good pick. Affordable and reliable choice for your money in my opinion.

Phone works great after we charged it and got our free sim card from our network. We needed a replacement without a trade in for teenagers old i phone 7 that went swimming and was never seen again. It was delivered in a very reasonable amount of time. The only problem is that it was dead when we got it so i hope the battery will not be affected. Anyway, teen is happily back in business.

Phone on the outside is in great condition but a message came up a few days into having it saying the battery’s health is significantly degraded and I need it replaced

Honestly If your looking for a good pre owned phone this one is the one, it has plenty of storage and for the price, it looks pretty solid. No dents or scratches on screen, just a few minor scuffs on the volume side but can barely notice tbh. Does not come with the original charger though or box lol I mean it’s pre owned so what can you expect. I’m not disappointed

Like others, the battery was well used. Less than 80%. Other than that the phone was in great condition externally. I will be following up to have the battery replaced at BB or return it promptly.

Phone at first looked great not many scratches on screen ( screen protector covered it ). Needs a SIM card for it to work lucky me T-Mobile linked with sprint and sent me 2 SIM cards to try out the new service 2 weeks prior. Then I couldn’t hear anyone through the ear piece when they called me or I called them. The caller sounded very low and far away did some research on YouTube and I was the mesh on the phone from were you place your ear to the mic on the bottom of the phone we’re clogged with dirt. After cleaning everything and restarting the phone the phone works 100% like new. With some elbow grease a used phone turned out great and affordable so recommend to get insurance with your provider due to the phone being refurbished

The best help I've ever gotten at Best Buy. Alex was very patient and understanding, as well as the other guys who helped me. It was an all-around awesome experience and I'm really glad I chose to get my new phone there. The phone itself is great too, it works well and is just what I needed. Thanks!

Bought this for my mother who is 73 years old. She had a flip phone on ATT and it was 3G. Decided to get her a phone that was easier to see and type on instead of using the flip phone keyboard. Even though this phone was refurbished it works and appears brand new. I’m very happy with my purchase.

My daughter was extremely stressed that the phone she paid over $500 for....with all of her Christmas money...had a chip in the middle of the screen. We knew it was pre owned but expected better quality control for resale of such an expensive item.

Came in exactly as in the picture stud up well preformed amazing but after a year it does get slower and the phone do get hot easily over time but overall if your looking for a phone that is quick and not tryin spend that much it’s amazing

Cosmetic of the phone was great but my battery health was at 81% so it made the phone lag and overheat. Had apple fix the battery for $69 but seeing how all these reviews have bad battery health Best Buy should calculate that into the price. Maybe sell it for $300 to cover the cost of getting it fixed.

Good product as are all Apple Products. Good purchase and great results

The phones are not refurbished to a high standard, My partner and I have each purchased a refurbished iPhone X 256gb and both phones came with some minor scuffs here and there, some dirt and grime in the ear piece, speakers and especially the charger ports. My charger port was so full of gunk it barely stayed in place with the charger, thankfully some isopropyl alcohol and some tiny brushes helped that issue. The main issue that I have is the battery life, both phones we received had 80-82% left on the phones which is considered severely degraded. They function fine besides not lasting too long but be prepared to spend about 70$ For battery replacements

I thought I was going to receive a phone with a lot of scratches after reading some reviews but I was amazed when mine came absolutely clean. I'm actually impressed with the performance also.

Pretty disappointed overall. The cosmetic appearance of the iPhone was great. Seems to be functional software wise overall thus far. However, I didn’t think the battery life would be at 83%. That’s HORRIBLE. I need to get the battery replaced at Apple. It’s just annoying and frustrating because this phone was nearly $300 and now I need to spend $100 at Apple to get a new battery because it dies WAY too quick. Wish the description would have more info about that. Otherwise, it’s an “ok” value.

It’s good condition but the battery dies quick. Im going to try and switch the charger maybe that’s the issue. But over all good.

I bought this for my dad for his birthday and he really liked it! It came in great condition and ran smoothly, I am very happy with this purchase. Everything works, runs smooth, and I’m happy with my purchase!

Ehh not that great tbh anymore bought it “refurbished” and the batter had 67% battery life left