Customer Ratings & Reviews

The phone arrived in good condition. My only grievance is the battery capacity was at 76%. But I guess that’s to be expected from a pre-owned phone. I’ve been using the phone for a while now, and the battery life hasn’t been a major issue. All in all, I am satisfied with this purchase. FYI, you can get the battery replaced at Apple for $100.

Got the phone for girlfriend update from I phone 6 . Works just beautiful as should thank you

This review is on a refurbished iPhone X. It is replacing my iPhone X that was destroyed in a fire. The phone came in good condition with the exception of a slight scuff on the screen. Did not have a wall charger but did come with a used aftermarket cord. Setting up the phone with simple and worked flawlessly. I have had no problems with the phone. Great value compared to the price of a new one.

It came with scratches all over the phone and damage in the top corner. I wasnt allowed to look at the phone before purchasing at all. I was also told there was a $45 fee to return it? Talk about a rip off. The phone had battery issues right away and needed a battery replacement.

This was my first purchase of a used refurbished phone so I was a little worried. It came in a plain white box (Apple unbranded) with some stickers sealing the box. I carefully got my knife to open it and held my breath. I slowly lifted the lid and saw what appeared to be Apple style cardboard presentation insert with the phone in a plastic bag. Couldn't see the phone clearly so another dramatic moment while I opened the bag. OMG the phone looks NEW!

The I phone I buy, in good condition and good price, highly recommended

Good quality would recommend and for a good price very worth it

Great buy for the price, when I received my phone it didn’t have a lot of scratches on the screen, looked almost perfect, battery health was 100% and functions perfectly be had it for prob 2 weeks now and no problems

This phone is a piece of garbage. We purchased it for Christmas for our 18 year old son. Within 5 months, the phone is not working because the battery is swollen. That was $80 out of pocket. One month later, the touch screen stops working that's another $60 out of pocket. I should have just purchased a brand new phone at this point. Don't waste your money. If best buy refurbishes a phone, they should at least warranty it for a year or something. I also pay $200/ year for TTS, and no, they don't cover the iPhone, either. At least, that's what they told my son when he asked them to fix his defective phone.

Great phone at a wonderful price. Fast and efficient. Long lasting battery and camera takes great pictures.

This phone works great and was good price. Super! If you can stand to not have the latest/greatest technology. This is a great option phone and good value. Does all that I need.

Enjoying them well. The memory awesome and the battery life was a 100%. The original ones I bought were 82% battery life so you have to be careful.

You get what you pay for. Phone works fine but there are some big issues, a small crack in the screen (which will get much larger over time), the speaker doesn’t work while talking on the phone normally, you have to talk on speaker phone to talk to anyone. Battery is 75% life right out of the box.

Works as intended & would recommend to anyone who can’t blow a fortune on a new phone.

The only problem is that the battery die quickly but that is an apple problem not best buy

Works good, phone just overheats and battery is in service mode

Why is it that all Best Buy phones have total crap GPS, and the battery goes bad fast? Not ok. Just, not, okay.

Low battery health and screen issues. Good quality at first but issues come up.

this came with scratches already on it and the battery health maximum capacity was already at 93%

Great phone. Great price! Perfect size, Used but still felt brand new and you can’t beat the price,