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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,077 reviews
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and looked brand new. No issues whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working as brand new iPhone, at this point, no complaints! I enjoy this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great preowned iPhone X 256 gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my preowned iPhone X! I was using the iPhone se, the original one! It’s such a good feeling knowing that my phone isn’t going to die or shut off on it’s own and then not turn back on sometimes for a day or so. I can’t even tell the iPhone X was preowned, not a scratch on it! I am very happy, and by the way, I love the camera too

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. No cracks, a tiny bit of scratches on the side of the phone, and everything worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Iphonex

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few issues with functionality, but once I fixed it ... Started working great and hasn't had any more issues

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works good. Wish the battery was changed prior to selling it to me or at least listing that the battery's health.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Love the iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the 2 refurbished 12s I tried over a two week period!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with no scratches or cracks. It works perfectly and was just what I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone arrived in very good condition. It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone arrived in a very good condition with a new sim. My son put his old Samsung phone sim in the iphone and it work. iPhone works fine so far.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition and worked great. Looked new

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    unlocked phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like new...very satisfied with this phone more cheaper then buying a brand new phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Used is the new new

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased refurbished gadgets before, and of course you always get what you paid for. They usually don’t last a very long time, but this iPhone however is so awesome that I’m very very sure this will last me like forever :)) It looks pretty much brand new, this is a great way to save some money on expensive products, just buy used.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Excelent phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my daughter she loves it great condition and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assistance I got from Best Buy staff was very good when my iPhone 7 cell battery was failing. While they could not support the phone with parts, they assisted me in getting a new, actually refurbished phone and helped get me pointed in the right direction to resume normal activity . The iPhone X performance thus far has been great and I hope that continues without any hiccups!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in excellent condition and works, but the battery is so degraded I immediately have to replace it. Expect to have to spend an extra $70 if you purchase this phone, due to repairs.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was 1% when arrived and compromised.Best Buy was great and handled the return promptly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Great phone to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition and works great! Enjoying the phone and the quality and functions on my upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Sufficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used but in excellent condition. I'm getting acquainted with it but it works great so far.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 5 out of 5 stars

    amazing item for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was a little bit of scratches and i have to replace the battery soon but overall amazing :)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Over Priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone is in good condition. The packaging was not great and the charger is off brand.

    I would recommend this to a friend