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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,077 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something to use. Works great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone in excellent condition.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The X is a bigger upgrade from my old 5s than I thought it would be. Great phone. Looks brand new.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone but the battery came damage. However, for the price it was a good buy. It’s refurbished so make sure to add insurance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with phone quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One very minor scratch. Phone has been working perfectly. I am happy with my purchase. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent iPhone X

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great. I saw other reviews and was apprehensive to buy a preowned cell phone from Best Buy. I have not been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product , works brand new , although there is a glitch or two but still works amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jessie's new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone x was one of my best purchases of 2021. I purchased the phone for my granddaughter (who was using her dad's old andriod) She can't sop telling me how much she loves her new phone and all the things she is capable of doing that she wasn' t able in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received what I expected in a timely manner. I am happy with my purchase. It was used but in great condition.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT! Battery is not as good as if it was a new phone, but I would have to expect this, I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easily setup and works great. Still need to get a protective case.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhoneX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to replace my son’s 7. I was nervous because it was pre owned but it works great!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had no problems with the phone I think it’s great

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Excellent service from professional people. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good phone for good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in really good condition for being used, has not caused any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Lack of tech certification

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please Best Buy stop selling these phones as it’s obvious your people do not test these phone as mine has under 70% battery health so now it’s a problem I will be returning this today horrible to have to fix a phone supposedly verified!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I got luck but my phone is perfect. A very good value for the money. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't find a better value for a used iPhone. Works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’m happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, easy to order and fast pick up.. I’m glad I made this purchase and recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone at a good price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my son. He likes it a lot. It's a big upgrade from his previous iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice company

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service and I love it really good thank you

    I would recommend this to a friend