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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,077 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my cell phone, easy to use. Like the camera and the color.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Cheap battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone says battery life is at 76 percent overall going to need to buy a new battery

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone is great, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone, I knew it was used, but the condition of the screen is very annoying. It has a lot of small scratches but the whole right side is pretty bad. It works, but I’m pretty unhappy with the condition. If my old phone worked I would have returned the new one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fast Shipping and good quality on reused phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend this verified re-used device by best buy. Have had this phone for about 2 weeks and not not major issues.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Used “certified” IPhone with depleted battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my dad an IPhone and thought because the phone said Certified it would be as good as new. Unfortunately this was not the case and now have an iPhone with a battery that needs a replacement and constant dead battery. Couldn’t check the phone because of the policy Best Buy has. Now after I programmed the phone with all the apps my dad needs, the phone doesn’t keep a charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very Happy with this phone! :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with this phone! Everything works and have no issue with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this product so much! Worked great and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone came in great condition no scratches or anything

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. I appreciate the quality. Fast delivery as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone is great I really do love this phone and I do recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfy the product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service so far. I am using the iPhone X without any problem. Love it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Finicky charging port

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really, overall, the refurbished phone works great. All iPhones last forever. However, with the 14-day return policy, refurbished phones can work just fine and then show issues. With this one, the charging port is finicky, at best. I noticed its flaw right off the bat, but it wasn’t bad. Now, when I hit a tiny bump in the road, my phone stops playing music. When I shift in my bed, my phone lights up. New cords, old cords, it’s all the same. What a headache. BE CAREFUL shelling out money for a refurbished phone, even if you buy it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product… worth purchasing. So far no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked less than 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought we were getting a good deal, the reviews were good. But less than 1 month the face recognition stopped working and evidently that cannot be fixed. Luckily I had purchased the Geek Squad Protection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not working properly for that reason i don't recommend it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would rate 5 stars but delivery took longer than usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with this phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son lost his phone and needed to replace it immediately. Luckily this was in stock at the local store, but store was closing within the hour. Salesperson was very helpful and patient, and we got the phone right away. My son is very happy with it, it works perfectly and looks brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ………………………………………………………………………………………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Saved money and it's been good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. So far been working beautifully!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I phone x is working perfectly I use now phone have no problem

    I would recommend this to a friend