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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,077 reviews
  • Rated 2 out of 5 stars

    Glitching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outside of the phone is in great condition. Looked completely brand new. However once I opened the phone and actually started to use it, my screen moves on it's own, it freezes, it heats up super fast, and I can't press anything in the middle of my screen. Wanted to return it, but by the time the phone actually got to me, it passed the date available to do so. Really disappointed, now I have to spend another $600. Hopefully it was just this phone that had that issue, and no one else has to go through that.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ohone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok but not like the one I had. I have to learn to like it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Phone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great but it has some issues like back camera or flash light doesn’t work. The battery goes dead very quick and phone gets hot frequently.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone Work Excellent. Thank you BestBuy Team and BestBuy.com

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t care the condition of the item you’re buying. The phone worked fine the battery life was so bad the apple store didn’t get how they could even resale the phone in that condition. Long story short Best Buy would not take care of the battery issue and was rude and said I could just return it. I went to apple and got the battery replaced. Thankfully that’s all that was wrong with it! But why buy a phone that you’ll have to pay money to fix as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition for being a used phone. Everything works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition at a great price. No scratches or anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had phone for a few days, not sure about the long term prognosis

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, still learning the differences from my old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this phone. Love all the different Features.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Preowned in excellent condition

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like New Excellent condition to be a pre-owned iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good! My son loves it. Can't even tell it was pre owned

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Entry level phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchases from my daughter her first iPhone she loves it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Just like new No scratches. Battery is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my favorite phone its used but i brought many used phones from best buy that lasted me years. I can say about this phone because i retuned it due.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems too small but I guess I’ve been on always with a plus size one phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in good shape, but the battery is pretty much expired. Have to get a new battery.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone it’s in vert nice condition ,works great

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Big mistake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap comes out expensive. Bought this for my wife. Big mistake. When she tries to text anyone the words on the screen go into convulsions. Sometimes the phone freezes when you try to go into an onscreen app. Apparently whoever thought this was good enough to resell didn’t test it very well. I don’t recommend. Buy new and you won’t have issues

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    cell phone purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have no complaints but I have not had it that long.

    I would recommend this to a friend