Customer Ratings & Reviews

The outside of the phone is in great condition. Looked completely brand new. However once I opened the phone and actually started to use it, my screen moves on it's own, it freezes, it heats up super fast, and I can't press anything in the middle of my screen. Wanted to return it, but by the time the phone actually got to me, it passed the date available to do so. Really disappointed, now I have to spend another $600. Hopefully it was just this phone that had that issue, and no one else has to go through that.

The phone is ok but not like the one I had. I have to learn to like it.

Phone is great but it has some issues like back camera or flash light doesn’t work. The battery goes dead very quick and phone gets hot frequently.

The Phone Work Excellent. Thank you BestBuy Team and BestBuy.com

They don’t care the condition of the item you’re buying. The phone worked fine the battery life was so bad the apple store didn’t get how they could even resale the phone in that condition. Long story short Best Buy would not take care of the battery issue and was rude and said I could just return it. I went to apple and got the battery replaced. Thankfully that’s all that was wrong with it! But why buy a phone that you’ll have to pay money to fix as well.

Great condition for being a used phone. Everything works perfectly!

Perfect condition at a great price. No scratches or anything

Only had phone for a few days, not sure about the long term prognosis

Good phone, still learning the differences from my old one.

I am enjoying this phone. Love all the different Features.

Like New Excellent condition to be a pre-owned iPhone.

It works good! My son loves it. Can't even tell it was pre owned

Purchases from my daughter her first iPhone she loves it

Works perfectly. Just like new No scratches. Battery is good.

my favorite phone its used but i brought many used phones from best buy that lasted me years. I can say about this phone because i retuned it due.

The phone seems too small but I guess I’ve been on always with a plus size one phone

The phone is in good shape, but the battery is pretty much expired. Have to get a new battery.

Very nice phone it’s in vert nice condition ,works great

Cheap comes out expensive. Bought this for my wife. Big mistake. When she tries to text anyone the words on the screen go into convulsions. Sometimes the phone freezes when you try to go into an onscreen app. Apparently whoever thought this was good enough to resell didn’t test it very well. I don’t recommend. Buy new and you won’t have issues

So far so good. I have no complaints but I have not had it that long.