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Customer Ratings & Reviews

Your price for this item is $179.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1661 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,661 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Apple - Pre-Owned iPhone XR 256GB (Unlocked) - Co

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing! Works really well. It didn’t seem like it was previously owned. It didn’t have any scratches nor dents. My daughter was really happy with her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If u need a iPhone go with Best Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery, XRiPhone works great, only comPlaint would be phone always says offline , no internet, updates don’t happen

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Basically New

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite being pre-owned. The phone was perfect in the box, and I haven't had any issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I buy this iphone for my brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was perfect and with no problems and was cheaper

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My daughter’s gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good my daughter love it works very well no issues

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for that price. My wife was able to take really great pictures with our XRs. Man, I miss my XR.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad Battery health! Overheating! Water damage?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the phone with a damaged screen maybe water damage? (See picture) Overheating! And only 80% battery health. I knew it was a used phone but I guess I thought they did quality control? Spoke with an associate, and they said to come in to the store closest to me and we could start an exchange. So im going in tomorrow and we will see what they can do. Hopefully they honor that I paid for next day shipping. And that I don’t have to go without a phone for much longer.I hope the next one is much better!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my friend and she loved it and besides from a few scratches on the edges of the cameras but the rest was great and the battery life was at 82% which given the years of the device it’s great! And True Tone was still working which means original screen was on.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Trade in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. Little disappointed they didn't except my trade in

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Xr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service and phone in great condition reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DAUGHTER'S PHONE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job on this product and having it ready for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Xr Rating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, works great, decent camera quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase, well priced, I’m glad I bought it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone XR 1 week opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratched charger port, smudged back glass around where the camera is, minor scratch, mic keeps echoing in calls came dusty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to operate it because I’m not a tech savvy person but I have the help that I need. My children.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems great customer service would def buy from here again

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition, no scratches or dents on the phone. Came right on time, my daughter loves her new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I have ever gotten

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never bought a phone from Best Buy nor have shopped at Best Buy but I would love to come back a shop the first time experience for me was great and I love the phone i got and customer service was so great and the employees were so nice I would recommend anyone to go to Best Buy and shop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and great price. I’m glad I purchased it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    good buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks new, i had no issues encountered. will recommend

    I would recommend this to a friend
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