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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1665 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,665 reviews
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came in excellent condition. The charger works great. Great price for what you get! I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone runs very well and nothing seems amiss with the actually technology. I decided to rate 4 stars instead of 5 due to the minor scratches on the screen and back of the phone. The scratches on the screen were barely visible, but it made it difficult to use the screen without my finger dragging. Luckily a screen protector solved the issue. Overall, I am satisfied with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone even with it being refurbished! Was easy to set up and picked it up with ease!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    IPHONE XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I've made. When I received the phone it was in pristine condition, and it is working wonderfully. It is definitely a must buy at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been over a year since I have purchased this phone in the quality of the phone is still an excellent care even with it being a child’s phone. It still runs good sounds good. Looks good. It came in. Perfect condition was delivered with care and was even charged when I received it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device was in excellent cosmetic condition. I brought it for my daughter for graduation, and she loves it. I didn't have any issues getting it activated.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone XR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone came, it look good no scrached everything works perfectly I'm so glad I bought my phone on this website, I highly recomend ya'll getting it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very Good Refurbished iPhone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being a refurbished unit it is quite good. Only downsides are that the unit I received was very dirty and that the battery only has 80% capacity left in it. However these (for me) are not deal breakers as a Clorox wipe can be used to clean it well and battery replacements from Best Buy are only $50. If you are on a budget and want an iPhone, I highly suggest getting this.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Better than describe. I trust best buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was listed as (good). NOT TRUE. This ended up being perfect like new. I love the open box refurbished offering from best buy. I never feel like I am rolling the dice. I know from experience that I'm always getting a good product. This phone is exactly what it is. I also got a charging cord and the charging block. You don't even get that from the big cell phone retailers. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing ! I love it. Even though it’s an older phone it felt brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Finally Succumbed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally let my kids & others talk me into an IPhone. Still learning where things are and what to and not to do on the phone, but the purchase from Best Buy was at least a good start toward a relatively painless conversion to apple. The refurbished phone was as described, delivery was on time, and the price was definitely right. I have progressed to the point that I can now recommend IPhone and the service and great customer service at Best Buy is definitely to be recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Unlocked IPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in Excellent condition. Great battery life. No scratches or cosmetic problems at all. Delivery was less then a week.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone XR unlocked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, only had a slight like smudge/scratch on top of screen. Was able to connect to my carrier service very easy. Able to use multiple apps at same time with no issues, reaction time is excellent, no lag. Only issue is the battery, it takes like almost 2 hrs to charge and that’s when you are not using the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NIce upgrade for my daughter coming from a 6S Plus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone would have liked to have been able to inspect it prior to purchase. Phone was sealed in a plastic case with a charging cable and power brick. Very minor scratches on the screen and outer case. I thought everyone immediately placed phone in a case upon purchase. But seriously great value for the price point!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Honestly I think people sleep on phones from Best Buy. You can literally get a phone from Best Buy for $300 during your carrier “trade anything in” deal and then immediately upgrade to a brand new phone for free because the phone you spent $300 on traded in for $800. Use best buy has been my favorite place to shop since I got money!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been more than 6 months! Still works, exactly how described. I bought It for my dad he didn’t really need the memory storage but it’s always good he has it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality for a renewed phone. Feels like new. Price is reasonable and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In perfect conditions, the cellphone works good and I’ve one year with it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Glad I got it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition and works perfectly. I ended up purchasing 2 of them.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son and he is very satisfied with this product. Affordable product that didn't break the bank and was a definite upgrade from his old phone.

    I would recommend this to a friend