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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 323 reviews
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone since I got it! When it arrived it looked brand new! I’ve had no issues, super fast, screen is so pretty and I love the size!! Some people thing it’s too small but I prefer smaller phones anyways!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was slightly worried when deciding to purchse a used phone because of poor battery health, or damage to the phone. I was extremely pleased when i received this phone and it came with 93% battery health and absolutely no damage to the physical phone itself. I was also very happy to know that a charger was included with the phone along with the latest software version and phenomenal screen resolution and camera quality. If your looking for a affordable phone this is the one to get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    luv this lil phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this little phone, its been super clean, small and lightweight, has all the power it needs for a second phone and has come in handy soo many times. never seems to run out of battery for days with decent use for a second phone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Iphone XS buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing for an older model its worth your buck i've had it for a month now and works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it because everything is perfect and neat just as I expected good battery life, quality display and camera I love it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS space grey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this phone about a month ago, and it works perfectly fine! No scatches at all, The phone came like it was brand new, would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. Great for kids hands. He loves to take pics with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pristine condition like new battery 85% The phone feels very premium and everything works

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all rating excellent performance……. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Speaker

    Rated 3 out of 5 stars

    hey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    siri doesn’t work & when i try sending voice memos it sounds like there is water inside the speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Functionality

    Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device , takes high quality pictures, Very handy and easy to use.!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the phoneis perfect except the battery. It is at 83% but can get repaired for less than $100 so still a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XS - The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone was awesome. sleek, bold, but not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the condition is fabulous. It looks brand new and it fits very nice in the hand.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery was messed up when I got it but everything else is ok

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Ugh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 and one had a defective battery had to get it fixed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Performance
    Cons mentioned:
    Battery life, Screen

    Rated 5 out of 5 stars

    Used but Felt Like New

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone after switching from LG/Andriod, and it works great! Since this phone was refurbished, its battery health was at 85, and there was a small scratch on the top right corner. Overall, this phone beat my expectations in quality and performance. I would definitely purchase another refurbished item from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a used iPhone XS and I am extremely satisfied with my purchase. The phone arrived in excellent condition, with no visible scratches or dents. The battery life is impressive, lasting me throughout the day with regular usage. The camera quality is outstanding, capturing sharp and vibrant photos. The display is crisp and vibrant, making videos and images look stunning. The phone's performance is smooth and fast, allowing me to multitask effortlessly. Overall, I am thrilled with my used iPhone XS and would highly recommend it to anyone in search of a reliable and high-quality smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition with some small scratches on the corners or the phone, but it is not that noticeable. I feel like the volume on the phone is a bit off, and the battery health was around 83%.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    it’s ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a while the screen became dark from ink spilling inside the screen im guessing it wasnt well put when refurbished but at the end if the day for the low price of what it would nornally cost me a new phone its good

    I would recommend this to a friend
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