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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 323 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great way to get an affordable iPhone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone as an inexpensive replacement for my wife's battered and exhausted iPhone 7. You wouldn't know that the XS was pre-owned or refurbished: it looked and performed just like a new device, and it's a huge improvement over the phone it replaced. I enthusiastically recommend using Best Buy's used product line.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Favorite Apple phone so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a great purchase!! Even though it is an older phone I traded my 12 mini for this XS and I am very happy with my choice!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    sharper

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looked perfect. No scratches, cracks, etc. The only issue that I see is (and I was aware of it) is that it holds 81% battery. But if it becomes a major issue, I will purchase a battery.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice phone, real reliable but it was kinda dirty and had stuff in the speakers and the creases I had to clean and the battery life was down 20% but overall nice find.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    iPhone XS pre-owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone arrived as scheduled and was almost as new condition. The phone has worked very well and I am quite pleased with the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    iphone xs

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery wasn’t full but you get what you pay for, other than that way faster than my old phone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My First new phone in 10years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, bad battery. Battery came with service warning and to have it replaced is a $65 fee on top of already paying $320!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. It worked well without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    excellent choice for folks looking to save

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got a decent quality refurbished phone for the price. mine had only slight cosmetic damage on the corners and edges of the phone but nothing wrong with the camera, speakers, or screen

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Wonderful to buy refurbished

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to upgrade my iPhone 7 but with Apple WatchOS 10 I needed to find at least an XS iPhone. I have been very pleased with the refurbished phone. No issues or scratches. One down side, the charging block provided was not a type C fast charger, but a USB brick. I will definitely purchase refurbished again, but will try to make this one last!

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price ! Will purchase again it works good as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works on the way to a new achievement of it is all u need.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Looks great, poor battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is quite terrible, but for the price...you get what you pay for. Cosmetically in like new condition...

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone is pretty good. It came with 89% battery life. The phone overall is in good condition with a few scratches.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In October 2022, I bought a refurbished iPhone XS 64GB. It held up for a year before I upgraded to a newer model. At just over $200, it was a solid and affordable choice while I saved for a better phone. Best Buy's refurbished options impressed me, and I'll consider them again for future budget-friendly needs. This experience showed me their value, and I'll definitely choose them for reliable and cost-effective phones when waiting to afford the latest model.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Pre-owned Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described, great condition. Works perfectly, no issues so far!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Looks brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for this iPhone great for my younger children looks brand new

    I would recommend this to a friend
  • Pros mentioned:
    Functionality
    Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    iPhone XS 64

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good came with minor scratch on screen not bad at all overall everything working good thanks best buy

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Performance

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks as new. Nice quality and performance. Recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Looks brand new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived looking brand new with no scratches and it works perfectly no malfunctions at all. I love it!

    I would recommend this to a friend
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