Customer Ratings & Reviews

Not even a month of having this device it completely blacked out and would not hold a charge. I was given the run around regarding coming to some type of resolution and ultimately stuck with a broken device and wasted 200+ dollars. I probably would not buy anymore used devices.

Good purchase. Phone una good condition . Service excellent as always

Phone works great, haven’t had any problems. Would recommend to everyone.

Nice phone. No cracks and the overall performance is great

Good deal. Great phone. Daughter loves it. Great service.

It’s a good phone and it have loud speakers on it !

Honestly it was a very nice phone, no problems at all we love it

The phone was in great shape and was unlocked as promised. Battery health was 96%, so I’m satisfied.

It works great. Sent out of the country. No damages.

This phone is fantastic! It works perfectly and the battery lasts all day. The refurbishment doesn't even matter as it is like a brand new phone! The only issue is that it is difficult to find phone cases that fit the XS, so I had to order online and wait a couple days. Not that big of a deal, but you will need to plan ahead if you go for it!

It was excellent quality of the phone that arrived to me.

decent phone for the price but its ok for basic functions

great!! Camera is very nice with great resolution.

I would never buy a phone from Best Buy again. Nothing but problems a month into using this phone. You have such a short window to return this phone that any issues might not show up until you start using it. To start the battery life was awful 79%. You would think a refurbished phone wouldn’t come with a battery that says “service” but I overlooked this because it seemed fine for a few weeks. Now my phone freezes and glitches every day. And it also shuts off randomly when the battery life still shows 30-40%. Ivr given Best Buy a few chances with other products. It is becoming an un trustworthy source. I feel disappointed. It’s like throwing out a few hundred dollars

Recently my iPhone 6 died on me and I wanted another iPhone but not at an outrageous price. I found Best Buy sold Apple reconditioned phones at an affordable price. I figured if Apple reconditioned them, their reliability should be on par with a new one at a fraction of the price. I am very happy with my reconditioned iPhone.

Excellent cell phone in very good condition delivery was very fast I arrived a day before. as always the best

My daughter had this phone 16 days and the screen went out. Geek squad told me it was nothing they could do and I was out of $330 bucks. I have bought almost all of my electronics from Best Buy and never had this experience before. I have also never bought a used electronic before but being that she’s 11, I thought it would be the best option. The fact that she didn’t have the phone 20 days and the system just stopped working leads me to believe whatever was wrong with the phone was fixed enough to sell. The tech even said it was a system issues. It powered on but the screen would not move. It sucks to do business with a company for so long and then get taken advantage of. When it did work it was perfect for a preteen.

Very happy with this purchase. Phone came in almost new condition. No scratches or defects. Would recommend to a friend

Its. a great device lots of funtions a lot a storage space.so happy thankyou..

Above all its a good phone. My son is happy with it, thats all that matters!