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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 323 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    AWESOME VALUE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOOKED BRAND NEW. MY SON HAD NO COMPLAINTS. EVERYONES HAPPY

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a bad phone for kids

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above all its a good phone. My son is happy with it, thats all that matters!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apples are better than Androids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple products are better in hardware quality compared to android phones. I have had 2 android phones before, 1 windows, Nokia, Samsung but nothing is better than this phone. I understand that samsung has come up with really great cameras in phone but are we buying a phone just for one purpose?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new iPhone but I wish I had known there was an "XR Max". I would have known if the Bust Buy employee I orginally spoke to would have told me more about iPhones.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best buy = great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine,great staff,nd service.so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good no scratches best purchase ever had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone xs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im satisfied with the product always Best Buy products are good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product in decent shape without any scuff marks or scratches

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like brand new phone, highly recommended to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    BUY IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this phone it worked perfectly and it didn't have any cosmetic issues.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    poor quality.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible condition. The phone had scratches on the screen. I can live with that since it is a used phone. But the camera lens was cracked. The battery health was about 80%. Had to return it obviously.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought two of this exact phone so far, it’s cheaper to buy them then to upgrade on our phone plan, so when my kids have broke their phones we’ve replaced with these, they work perfectly, look as good as new, and we’ve yet to have a single issue

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Perfect Condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone came in perfect condition with no external damage, scratches, or anything of tbe sort. Battery was in bad condition at 75% health, warranty and best buy doesnt cover it. Have to pay extra for battery replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son approval

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has lasted way better than a brand new ever used iPhone. Battery life Picture quality all amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good for it to be pre-owned. No problems at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has been fabulous….I received everything I needed. The price was good too!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Preowned iPhone xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived quickly and in great condition. I’m very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first went in to buy a new phone they sold me a phone with a broken screen. I went back in and showed them it was broken. Unfortunately they didn’t have another phone at the store for me so they shipped one to my house 2 days later

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Re-ordered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but had to return because the screen had very noticeable scratches. Will re order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple XS 64GB pre-owned iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple XS 64GB pre-owned iphone-- was a Life saver. after my iphone was stolen - I needed a Replacement - did not have the replacement insurance. this was the perfect choice. worked asap . as soon as I put in the chip... Thank yiu Best Buy

    I would recommend this to a friend