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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 323 reviews
  • Rated 4 out of 5 stars

    Nice phone... good condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice phone. Arrived earlier than expected and in good condition. Satisfied customer.

    I would recommend this to a friend
  • Cons mentioned:
    Speaker

    Rated 3 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one speaker works. Bummer.phone works speaker doesn’t.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    XS Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand I purchased a used item but it would have been nice to know that the phone I purchased had a small crack in the screen on the top right side. Overall the phone works like it’s supposed to, but upfront DETAILED information on the cosmetics of the phone would have been nice before I purchased it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Phone. Great Condition. works good. Looks like new

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    recommend if taken care of

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife has had this phone for a while and it did work for quite some time but since it’s Oreos we she goes on to tell me that her phone lags and doesn’t want to work sometimes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Worth the looking into. Thank you for providing this option. It was my first time buying an apple product and the sales associate was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice phone!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, my son really likes it!!! My son had broken his phone and we were looking for one that was not too expensive and this offer came up and he really likes it!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery health low upon receipt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    82% battery health out of the box is not worthy of a high rating. While the phone technically does not say "service" yet, the seller should have replaced the battery, which will need to be replaced in a few weeks, for the price I paid for this used phone. I'm hopeful the 90-day warranty will cover replacing the battery (though still a huge inconvenience). Am I naive? Probably. Time will tell. The phone definitely works well and is in good shape otherwise. There were some minor scratches which were expected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delightful purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase. Dlivered within the standard timelines mentioned while purchasing. Seamless buying experience and guaranteed best price at best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone won’t update .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the phone in a week few scratches nothing major im grateful but when I go to set up the phone everything was working until the software update I called Apple and everything they don’t understand why it isn’t updating it’s going on 24 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still a great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for a broken iphone in the middle of my replacement cycle. It still does what I need and more. Overall great buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had some Issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great and looks fine but has some issues , I get random calls and when I pick up they say I called . Happens with random numbers even some from my contacts .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great preowned phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt have any issues with a preowned phone months later. Nice work Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is for my dad that doesn’t use it too much, but it does the job. Bought a refurbished one and it came with a charge cable and box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jeff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone it’s very good for me. And I very like it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far definitely would recommend it just get a case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was outstanding and this phone was the perfect gift for my daughters 25 birthday. I really appreciate you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. I bought it for my granddaughter in England, for that reason I was afraid about the function, but it worked excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone for my mom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother who had an iphone 6 and definitely needed an upgrade. Would recommend for people looking for a cheaper option with lots of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so affordable since I had to buy my own phone. Thank you Best Buy.

    I would recommend this to a friend