Customer Ratings & Reviews

Pre owned is always great with Best Buy’s guarantee. I’ve purchased multiple iPhones that were pre owned and never had any issues plus it’s a great deal! iPhone 12 runs great for my teen and the camera is still a great quality.

I recently purchased a pre-owned iPhone 12 from Best Buy, and I couldn't be happier with my decision. The phone was in excellent condition, with no visible scratches or dents. It looks and feels almost brand new!

Overall great! Has a lot of scratches on the back but it works great!! Battery life is good

I was super hesitant since it is pre-owned and I read some not so good reviews as well. But the Iphone 12 I got was great. It does have some minor scratches on the side of the phone which is fine with me because again, it’s preowned. But the overall function of the phone is in great condition, just like new. Camera is clear, battery life is good as well, I can last a whole day without charging even when I use my phone a lot. It charges fast as well. The phone comes with a pin removing tool and a non apple lightning charger. Overall, very pleased with this purchase

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

Wonderful phone, easy to use and set up and decently priced for being a new iphone

very good condition overall; the only issue is the battery life is weak.

Good phone no problem with it taking good pictures

This phone was bought as a replacement for my old phone that broke, which happened to be the same phone, just different color. Looking at the other reviews I was skeptical about purchasing it, but I had to take the risk considering I didn’t have much money and I needed a new phone. But this phone blew away my expectations. My other phone was a little janky from the start, and I got it from a friend who purchased it from brand new and took care of her stuff. This thing runs like it’s brand new.

I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !

Loved the color, had some scratches on it but works beautifully

When purchasing a refurbished or open box, I do not recommend do not buy it one you will have battery problems even if I got fixed. They did not replace the battery less than a year. Your phone will be messed up. I learned my lesson once and I returned it, I didn’t need this phone, but I love the quality on the phone. It’s very great size and value. I would recommend buying new out the box. Do not purchase an open box or refurbished.

Very pleased with this upgrade/purchase. Price was great and it works better than expected. Change over from previous phone was quick and easy. Service was great. Salesperson was easy to work with.

Best Buy insured the l phone 12 was in excellent condition. I couldn’t be more pleased. I anticipate a new iPhone every year but I’ve learned getting a pre-owned iPhone is affordable and reliable!

Great pre-owned iPhone. excellent condition. very satisfied to use. I recommend to use these iPhones instead of getting the new ones with big prize tags.

The most advanced dual cameras system ever on iPhone. Durable design. Superfast 5G and much more!

Had this phone for almost 6 months and it runs perfectly. It’s amazing for the price never once had any issues with anything!!! Very trust worthy.

My son summered his phone in a blind and this was a great inexpensive replacement in a crunch! No scratches in new condition we did have to get through several updates but no biggie!

Excellent for what you’re getting for price. With this quality I would expect it to be 1000$. Although the no home button takes getting used to, and the battery doesn’t seem as good as the SE 3. The screen resolution and refresh rate is definitely noticeable, along with performance.

works perfect! looked scratched coming out of the plastic a bit but other than that it works just like any other iphone