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Customer Ratings & Reviews

Your price for this item is $319.99
The comparable value price is $349.99

Customer reviews

Rating 4.3 out of 5 stars with 536 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the good condition, unlocked status, and 5G capabilities of the Pre-Owned iPhone 12. They appreciate the variety of colors and the fact that the phones look new. However, some customers have concerns about battery life and scratches on the devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 536 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter it works great. She loves the color and it looks like it’s brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best bang for your buck out of all the iPhones. It’s a good size, is fast, and looks nice. I would recommend buying a protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, basically new , good battery for its price

    I would recommend this to a friend
  • Pros mentioned:
    Unlocked

    Rated 5 out of 5 stars

    Love my iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous iPhone there is nothing about it that’s not great for me!! I am happy as a lark to have pitched it from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great deal!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great apple products! Clean reliable and just like new.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this color. We had no problem activating it through Verizon. So far the battery is holding up very well.

    I would recommend this to a friend
  • Pros mentioned:
    Unlocked

    Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi this is very good phone I like that thanks so excellent

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Love older models better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Great value! Purchased for my son for his bday

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent conditions It looks new. I recommend very good

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone with bright color. Amazing camera.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Unlocked

    Rated 5 out of 5 stars

    Easy unlocked phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an unlocked phone to take overseas. Great price and was easy to work with. Just put in my sim card and voila!! It works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding iPhone value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great model for price, display, camera high quality

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    In Store used phone purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good physical condition. Better than I thought it would be. One good thing is that you get to inspect the phone in the store before purchasing. Also, the Best Buy employee put on the screen and camera protectors, at no charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product and Price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Minor scratches to be pre owned.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ‘arrived with minor scratches, but overall works fine. Nice color I liked it very much.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is just as described on the Best Buy Website, apart from a crack on the screen. overall in great shape for a refurbished Pre-Owned iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time purchasing a used phone. It is actually in good condition. The only downside is that I cannot purchase extra insurance or geek on the unit. But it does have 1 year with apple care, so I guess its ok. But I'am satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful. It does have one noticeable scratch on the back, but other than that, it's in great condition.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best phone for the money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is worth it for this price absolutely must buy

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great bought it for my elderlie mom and she loves it.

    I would recommend this to a friend