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Customer Ratings & Reviews

Apple - Pre-Owned iPhone 6 4G LTE with 64GB Memory Cell Phone (Unlocked) - Gold-Front_Standard

Customer rating

Rating 3.2 out of 5 stars with 275 reviews

58%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 58 reviews

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 83 Reviews
  • Rating: 1 out of 5 stars

    Don't take your chances

    Posted
    cr4567
    • My Best Buy® Member

    Based on previous reviews, I knew purchasing a pre-owned phone through BestBuy.com was going to be a gamble. Unfortunately, the outcome was not favorable for me! The phone looked fine when it came in the mail. I took it to AT&T, got a new sim card, and it seemed fine. Within a day the phone started having weird tech issues. When I go to send a text, the phone starts typing random letters and numbers on its own and won't stop. Then it freezes and I have to restart it. Also, if I'm in an app, the phone randomly decides to open every app I have and no matter what button I push, it won't stop until it's opened them all. It does both of these things multiple times a day and it's extremely frustrating. I have to restart my phone multiple times a day. By the time I got the phone in the mail, found time to go to AT&T , and started to use the phone, the 14 day return policy had passed. I noticed there's a 90-day CCR Warranty for pre-owned phones so I'm going to try that. I can only imagine what a nightmare and how long and difficult the process will be. The main point: Purchasing a pre-owned phone through Best Buy is a gamble! You take a huge risk that the phone is either going to work perfectly or it is going to have an array of tech issues. For all the hassle, it seems worth it to just buy a new phone!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Chuck
    • Verified PurchaserVerified Purchase

    We purchased the iPhone 6, refurbished, from Best Buy. After going through the expected process of transferring our plan and most of our contacts to the purchase, we found that we could barely make out what the person on the other end of the line was saying. Apple was great in trying to resolve the problem through their support, but, after about two hours working with us, found that the purchase is defective. We have moved our plan and some of our contacts back to our old phone. But, the process for exchanging the phone is tedious and lengthy. We had to (1) return the purchase back to factory settings and (2) call Best Buy to make a claim. Now we have to (3) wait AT LEAST (projected) two days to receive in the mail a package from Best Buy to return it, (4) return the purchase to Best Buy, and (5) wait AT LEAST (projected) seven days for the exchange to arrive. We think we are generally easy to please, but we expected the phone to work having been placed in the market by Best Buy, our go-to. We are not happy with this purchase and process, but we're committed, now, and hope we come out satisfied in the end.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!!!!

    Posted
    Ella
    • My Best Buy® Member

    The product clearly states that it is an American model (Model: MG652LL/A RB) But as I drove all the way to the sprint store to get it activated and my data transferred, I was made aware that the phone was a JAPANESE model, and with that comes the inability to disable the loud "shutter" sound when a picture is taken. This is the case with all Japanese models and the sound can not be turned off or even turned down. I can't have that sound going off anytime I take a picture or use an app such as Snapchat that also takes pictures. This is the second time this has happened to me and BEST BUY is the last place I thought would do this to me. Do. Not. Sell. The. Japanese. Phones. In. America. Will be returning this phone immediately and will be purchasing elsewhere. I am very disappointed and dissatisfied with the time and money I put in to purchasing a phone for nothing to come out of it. Please fix this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I advice not to buy

    Posted
    Yaya

    I ordered two phones and had to return both. First phone didn't turn off shutter on camera when in silent mode. The screen had dead pixels. Didn't have a problem returning it at Best Buy store. Ordered a second phone thinking this might have been overlooked but the next phone I received was even worst. The screen sensibility is really bad and does not type or swipe. I"m just very disappointed. They should make sure the electronics they sell work properly before sending them out to customers. You would think they carefully analyze and test them but I really doubt that there are experts working on these phones... they would have noticed all the things that were wrong with the phones. I would advice not to waste your time and just buy from other source or buy a new phone. I thought that by buying a pre-owned phone from a reliable store like Best Buy was going to guarantee an excellent product but my expectations were not fulfilled. I'm glad I was able to return and get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Definitely not Worth

    Posted
    Glauberthon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am totally disappointed and frustrated about this purchase. The phone came with scratches on the edges and dirty. The speakers hole is full of dirty. Seems like Best Buy does not care about cleaning the refurbished phone before they sell it. The main problem is the battery. The phone came with bad battery and won’t hold a charge. I need to keep the phone plugged on the power supply to use. I have bought this phone to help me with my job and I can not even use for this purpose. Unfortunately I am not able to return the product as I am from another country. I am really upset with Best Buy used product. Definitely not worth!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Used iPhone 6 Unlocked

    Posted
    Hide

    This gets one star because I had to give it something. I would prefer to give it no stars. Well I picked up phone #3 yesterday. The first phone mic was broken. You had to have earphones in to talk. The charging was also bad. You had to wrap the wire in different directions and hold it to get it to charge. The second phone the battery would not hold a charge. When you turned it on it gave that warning. There is no way best buy did not know this battery was bad. Picked up the 3rd phone yesterday and same problem. Will not hold a charge. Died at 98%. Had to charge it to get it to come back on. It has the same battery warning as the second phone had. And what makes this worse is it is more scratched up then the last two. So if I say forget it and replace the battery on my own..This scratched up one is what I'm stuck with.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing but a headache.

    Posted
    LizB
    • My Best Buy® Member

    This phone has caused me nothing but problems. I've bought pre-owned phones before and I have never had as many issues as I have with this phone. First, it came with a severely degraded battery. The phone wouldn't hold a charge past 80%, and would immediately die after reaching 80% battery. So I had to pay to get the battery replaced. Fine, whatever. Then, the back camera completely stopped working. Out of nowhere. So it has no back camera and no flashlight. Even though I have tried updating the phone, it still runs super slow with apps crashing constantly. The battery drains incredibly quickly and charges painfully slowly. It's a great price, sure, but you can definitely find a better phone for a reasonable price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE!! STAY AWAY

    Posted
    WILL
    • Verified PurchaserVerified Purchase

    This is the worst electronic purchase I have ever made. The phone had issues immediately after use. Problems continued with touch screen and freezing issues got worse as time went on. Worst part about this is the company Best Buy uses for these horrible phones (CCR). They take forever to even accept your request for a replacement. If you are looking for a new phone pay the extra $50 and get a new one this is not worth your time. I was charged shipping for sending the FAULTY phone back and was told it will be 2 weeks before they send a new one...and who knows if that one will even work correctly.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead battery, right out of the box

    Posted
    PDXYOTA

    I bought this iPhone 6 64GB for my daughter, and it's a good thing we tested it out BEFORE putting it under the Christmas tree. After a full 12-hour charge (their recommendation in the paperwork) the phone would shut off on its own after about 5-10 minutes. I just paid $280 for a "refurbished" phone, but I just had to take it to an authorized repair facility to pay another $70 for a new battery. That's BAD!! The screen appears brand new, but the gold area around the lightning plug looks like they used steel wool on it - worn and scratched. I will NEVER, EVER buy a used phone from Best Buy ever again - I should have taken the reviews seriously.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality refurb

    Posted
    DxGhost

    Aftermarket glass is not set properly, overhangs the edge for an abrupt feel. First unit i ordered would not hold a charge for more than an hour. Best Buy was good about sending a new one out. Second one received has debris in speaker, glass misfit, and extremely weak or non existent wireless signal indicating poor assembly damaging the antenna. Returned both for refund. Poor refurbisher quality, not worth the money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not up to Best Buy's quality

    Posted
    MonkeyMan200
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased refurbished phones from Best Buy in the past. They are usually in excellent quality, and function properly. It seems like this phone came from a 3rd party supplier. The phone had dents, dirt, scratches, and the screen was obviously a replacement. There were problems from the start. The phone would randomly shut off, and the audio was really soft on max volume. I tried to return, and was charged $35 restocking fee even as an Elite Plus member. I recommend skipping used phones for now.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    JSac
    • My Best Buy® Member

    I received one with a bad battery and had to return it. Then I reordered another one and again, it had a battery with poor health. After talking on the phone with their customer service for an hour I learned that Best Buy doesn't care if they are selling a substandard product and will continue to do so. Worst tech buying experience of my life.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Best Buy’s worst idea to sell used phones

    Posted
    pvn1987
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    1. Buy this phone only if you think you have chances to win lottery, because one in million with get a good phone. 2. After reading the reviews still i bought it.. thats the mistake.. i think others will also do the same to check their luck. 3. Even if you want to return you might not be able to return. Read the return terms before you buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product Feedback

    Posted
    Joji
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I thought this product is worth for money; however it is found with battery dies in an hr. I tried to return it in the bestbuy store, which was denied saying 14 days period is over. Also I tried to service to change the battery through Apple, Apple store also has denied the service, stating that with their records , the Iphone 6 belongs to someone else. In fact , my money went waste purchasing unlocked Iphones through Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective product, terrible warranty

    Posted
    Ilesrudy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I should have read previous reviewed although this is a great device, it has a defect which should be covered by the warranty. They finally agreed to exchange it if I pay for shipping. I've never had to pay for shipping for any device under warranty. I definitely won't be making any purchases from Best Buy if it isn't covered under their warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst purchase ever!!!

    Posted
    RastaMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I will not buy a pre-owned phone from Best Buy again. When the phone arrived, it was showing the same symptoms that are common to many of the early iPhone 6s - poor battery power, failing to connect, failing to respond, shutting itself at random times, etc. I believe that Best Buy should've made sure the phones were in good working order before re-selling it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Okay

    Posted
    Nooooo
    • Verified PurchaserVerified Purchase

    Freezing and open the App by itself on the 3th day of use .I can’t return to Best Buy because it past 14 day including the day I put the order in. It was birthday gift didn’t open right away past 3 day of their policy which doesn’t show online thay just have it in store .So disappointed I will never buy nothing from Best Buy specially online!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The phone has software issues.

    Posted
    Imanij
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The physical casing is ok, but the software has issues. For example, if I push the home button the screen the screen will sink to half height. Today the iMessages are acting up: If I'm in a message, the back button to all messages won't work. This is my first time getting a refurbished phone and it will be my last.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No GPS, No Hostpost

    Posted
    Ruben
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Hi, I would like to change this cell phone because the GPS doesn't work, No Waze, No Google Maps and not iOS map, another thing when I try to put it in hostpost it will not let me do it. have those two problems but everything else works well.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Physical Quality

    Posted
    Garry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this order with physical damages like screen scratches, side casing is protruding. Overall poor quality. Item should have at least checked for such. Bought a new prepaid instead and had this shipped back.

    No, I would not recommend this to a friend