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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 3.5 out of 5 stars with 243 reviews

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65%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 21 reviews
  • Rated 2 out of 5 stars

    Not a good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the space gray 16gb iphone 6plus in November for a gift. The phone was in good condition with very little signs of use. The issue is, if the phone is turned up to normal brightness, the phone dies completely in a matter if 15 minutes! It's insane! If I turn the brightness down, and only use it when needed, then it may last half a day. Who the hell wants to view everything on there phone at a unpleasant, super low dim as if they have shades on!? I'm really dissatisfied and would return it in a heartbeat. Conveniently, my 30 day return window closed. I would not reccomend purchasing this product, it is a waste of time and money. DO NOT BUY!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Roll of the dice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had good luck purchasing a pre-owned iPad a year ago, so I took a shot at a refurbished iPhone 6s Plus to replace my wife's 6s that wore out. The dice came up snake eyes with the 6s Plus... Apparently there's no quality standard that needs to be met for refurbished/pre-owned phones. The battery would not hold a charge (capacity measured at 62%), and calls had to be used with headphones or on speaker mode since the ear speaker didn't work. The only winner on this gamble was my wife (and AT&T), once we returned this dud and upgraded her to a new iPhone 8 Plus.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed of best buy..selling phones maybe without checking if in good condition. Battery going down very fast.i chargered all night I used it and 20 min.battery went down fast and went is on 10% phone turn off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice sized phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I would have loved this phone if it was new out of box. But, not the case. It was pre-owned and I had trouble almost immediately. Had to exchange and still problems. Went through three phones before I gave up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked great when I opened the box (no scratches or anything). It work for short moments and then it stopped. The touchscreen didn't respond. I had to return it and they charged me $35 for return fee. :(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get lost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a waste of money I sure am by this phone the volume is not working and it’s getting frozen

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    C rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace my iPhone 6 Plus due to camera issues. This phone (new) locks up sometimes and it can get a little frustrating. Overall a good phone, but hate when it has the lock up issue. Also sometime will go to a blank screen and shut the screen down and have to reopen what I was just in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it it keeps freezing and logging my kids game out

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was defective !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could understand if the phone had cosmetic issues. But it had mechanical issues it was a pre owned and not worth the money. I thought Best Buy checked to see if everything worked. So I had to return the phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was dissapointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery wasn’t very good it took a while to get it to work right

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The phone came locked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone and in the end, it worked out. I got the phone and it was dead. As it turned on after charging, the phone actually was disabled for 15 minutes before I even touched it. Turns out, there was a code on it and I had to put it in recovery mode and fully reset it through Itunes. Otherwise, it has worked well, just spent hours to re-unlock it when it probably shouldn't have been.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Screen sensitivity is poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was for my daughter but we were disappointed to find out that parts of the screen weren't responding to touch. We knew the phone was pre owned so we didn't mind the slight flaws on the outside but it needs to be responsive when texting or scrolling. We will have to try to exchange for another one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrive on time and on a broken package. Item does not work. Battery only last 2-3 hours. I was charge a $45 dollar fee to dona return on an item it doesn't work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed to find out that there’s a black circle in every picture I take should’ve been way less money or at least stated the defect

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low sound speaker & phone gets hot when on charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is very low with a cracking sound. The phone gets very hot on charging. Besides these, it has no other problem. My overall rating is just this particular item I bought.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor condition phone with dents and scratches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor condition phone with dents and scratches, it didn't say that phone will be scratched and dent in the description. I ended up returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shaking my head

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a warranty before buying this iPhone or suffer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Crap phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not good buy a new one these are refurbished

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone had a defective home button. It tends to get stuck.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pixels missing, scratched screen, not worth the price

    No, I would not recommend this to a friend