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Rating 3.8 out of 5 stars with 856 reviews

74%would recommend to a friend.

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Page 1 Showing 1-20 of 856 reviews
  • Rating 4 out of 5 stars with 1 review

    Pre-owned iPhone 7

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Ordered unlock iPhone 7 for my parent. Cheaper to buy a refurbished phone than a brand new one. Found this phone on Best Buy website. A little pricey but considering how much memory it has, it is a decent buy. Once you place the order, I think you cannot change your order once it’s processing. Think customer service said within 30 minutes I believe it was. On Best Buy website when you search warranty they say a year but actually that is not true. Calling customer service they said it is located on the product page. Some are 30 days or 90 days... it will show on the information product page. Waited for the iPhone to arrive and it said it was delivering by a certain date, it was actually delayed. Somewhat worrisome since you can only track it. The item does not require a signature which is also nerve wrecking because you don’t want someone stealing your item. I was expecting a box to arrive. The item arrived in a plastic bubble wrap bag. Wish they had better packaging. Especially for a phone. Opened it up and the box inside was crushed some. There were some cards inside. The warranty is not by Best Buy. It is by another company called CCR. Information on the card was included. There is a generic charger that came with the phone. And the phone was in a thin box with a plastic piece holding the phone. No real padding basically in shipping but the bubble wrap bag. The phone comes not charged at all. It had a bunch of scratches on the back. The front glass looked okay. The bottom port area was scratched up pretty bad as seen in the picture included. Took a while to charge with the charger that was included. Set up was just like any other iPhone. Had to check the settings to double check if it is correct phone since there is no original packing with this phone at all. Best Buy said if there’s an issue with it, you can bring it back to the store and they would waive the restocking fee but if you had just changed your mind about the product, there is a restocking fee. So far the phone seems to be working okay. Hope it lasts many years. Recommend the product.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Refurbished phone may not be much refurbished

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    A couple of things to keep in mind with a refurbished phone: It may not be totally wiped - one came with info on the past owner and carrier in the Settings. I did a restore and fresh install of iOS to get rid of all leftover data, though I was surprised that wasn't done as part of the refurb. The phone also arrived with an unrefurbished battery - it had 81% maximum capacity, when for a refurb I'd assume they'd replace the battery with a new one. I was hoping to get a new battery or perhaps some money taken off the cost since the battery was well used. Instead, the offer made to me was to come in and replace the phone, and since it was refurbished I'd have to come into the store I bought it from, which is so far from where I live a friend picked it up for me and brought it the next time we met. I'd already set the phone up and need it for work, so taking the time to set up a replacement from scratch after a long RT to the store did not appeal. The other offer they made was I could bring it into the store and pay $50 for a new battery install - again not interesting to me bc I can get a battery replaced near me for the same cost. Customer service fail as far as I'm concerned. I'd be interested to know what their refurbishing process entails, given the phone arrived with a well used battery and settings from the past owner. The phone itself seems to be in good shape and operational, so besides the cost it will take me to replace the battery earlier than I'd expect, it is performing well. The cost was not the cheapest I'd seen for a refurbished model of the same grade, and I decided to buy from Best Buy because I assumed they'd do a great job testing, refurbishing, and standing by their work. I'm not sure I'd do it again.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Friendly user phone

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    A friendly user phone. The thing is the discerption of the phone is not specified. The phone have some lil bit scratches in the LCD of the phone also the the side and back of phone it has some scratches too..I took some phone of the unit but it’s not that very clear the scratches. I just don’t have time to return because the same day that they deliver I need my send it to my birth country. I’m screw up in this unit.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great memory (128GB) for storage pictures.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This iPhone 7's appearance looks quite new and the adaptor was made by apple. Let me very surprised when I receive it. So far I did not see anything wrong after I used it for couple days. I love this iPhone. This experience gave me confidence about pre-owned item so that I purchase another pre-owned iPhone 6 with 128GB - Gold for my brother at two days ago. My best buy member no is 3474441652

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Iphone

    |
    Posted .

    I received my Preowned unlocked MATTE RED IPHONE 7 in very good condition. I would recommend my friends to buy preowned unlocked IPhones from Best Buy.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    refurbished to near perfect condition.

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Despite excruciatingly slow shipping the refurbished phone works very well even though the battery was not replaced and is at only 84% capacity from new. Batteries are not that difficult or expensive to replace.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Iphone7!!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This phone come to me In good condition like new Battery life in 100% Which is pretty good. thanks Best Buy team..

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    1 month old and phone doesn’t have service

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Phone does not stay connected to the carrier ! Never had service and Verizon says it’s an issue with this phone . I bought this one because it was in excellent condition or so the Best Buy ad said . Not happy !

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent phones and wonderful gifts.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Delivered well ahead of time and on time.. Very satisfying.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Phone was in good condition

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    The phone came with a charger after using it for a day all functions work there was no scratches or screen damage it almost looked new only negative item was the battery health was only 83% other than that very satisfied

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Good price for late model IPhone.

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Shipping was super fast. Phone came in a generic box and with generic charger and charging cable. Phone had a “L” shaped scratch on the screen. Not sure if the scratch occurred during shipping. Shipping bag and box were pretty beat up. Otherwise the phone works great with no issues!

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Worth the price

    |
    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This phone is definitely worth the price. My phone came looking brand new without a scratch on the screen or the back. I know that some other people have reviewed phones that have come with scratches all over them, but mine wasn’t like that. It also has all the buttons and systems working perfectly, including the fingerprint reader. That being said because of the price that means you have to make a few compromises. My battery health is only at 85% so the battery does not last as long as a brand new phone(only about 5 hours), but it still lasts pretty well for me. Also the camera shutter sound cannot be disabled on my phone and that may be because my phone is from Korea or Japan where the shutter sound cannot be disabled. I thought that my phone would be coming with a lightning cord power adapter(dongle?) like other Apple phones because the wording in the description was a little confusing, but instead it came with a different cord. It also does not come with headphones so so I had to buy them separate. My phone also came about a week later than expected but I think that was more to blame on the mail shipping service. I would say that as long as you are willing to make some compromises for the price that this phone is worth it. I felt a little nervous buying a pre-owned phone without seeing it first and felt like it was a little bit of a gamble, but it was worth the risk.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Beat up phone

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    After reading reviews, it made me purchase this. BUT!!! I didnt know its like lottery and i got the bad one. Screen has a lot of scratches it has more scratches than my kid’s ipad. Scratches at the back and sides. Piece of paper in between. I was upset of course and i paid $200 for this. I tried to return but there was a $45 store fee. This phone is worth $60. I thought buying at best buy is good coz ive bought my phones from offerup and they were way better at least you seen in person first before you pay . I do not recommend buying any refurbished here

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good deal for price

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    So far so good. As others have said, this comes in a cheap box without earbuds, generic charger- but for the price, this is still a good deal. This I Phone is operating well, aside from the speaker having some fuzz. The battery has 90% life, and seems to hold the charge for a while. I’m happy overall with the product for the price.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    80% great

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    The phones I ordered were for the most part fine. However, the description and Answered Questions say that the phone is unlocked and will work with the provider of your choice. This was true with only 4 out of the 5 phones I bought. Also, I could not use the SIM cards that were sent with the phones. I had to purchase new ones. I wish that all of the phones had been as described. A little disappointed that I spent over $200 for something I cannot use. It was after the 14 days when I found this out since I was waiting on the new SIM cards.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good short term iPhone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Needed a cheap phone for a few months until the iPhone 12 comes out because old phone couldn't be fixed. Works ok but slower of course. Good for what I needed but definitely wouldn't recommend for a long term new phone.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    It was perfect except one thing!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The only reason I didn’t give it a 5 star review was because it didn’t come in it’s original apple box , it didn’t come with apple earphones and the charger was an off brand meaning it wasn’t apple.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Satisfied with our purchase

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We were a little hesitant on buying a refurbished iPhone .phone is in great shape , doesn’t not come in an Apple box or Apple charger . Have had it maybe 3 weeks we are glad we purchased it.we noticed a black line on th screen but it was past the 14day return policy, we dicided to keep it & we are hoping it lasts a while. It was clean barely any signs of .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Beware

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Like the phone. 1st phone I purchased had a problem with the speaker. Had the volume turned all the way up and could barely hear the other person on the other end. Took back to Best Buy within a few days and they replaced at no cost. Received replacement and worked much better. Had a protective case that I put on immediately as my son had previously had a 7. Was shooting pictures outside about a week after receiving and I noticed a streak across the pictures from the sunlight at certain angles from the sun. Looking at the back lense, you can't tell until looking at very closely. You see a hairline crack running across the middle of the lense. Being that it was more than a week, I did not even attempt to take back to Best Buy as I am sure they would say "too late, too bad, how do we know you didn't do it?" Other than the hairline crack on the lense, I do like the phone. If you do purchase a "refurb", I strongly recommend having it shipped to the store and NOT to your house and checking it out there with the employees, that way you can make sure everything is okay with it. I told the employee when he placed the order for the replacement to have it shipped to the store where I would pick up. Guess what, it showed up at my house.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    iPhone 7

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Very good for its price! Its decent quality and easy to use. I like everything about it except it gets pretty hot when it’s being used a little too much :(

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend