Customer Ratings & Reviews

i would definepitely buy a used phone from best buy again never had an issues with.

The power button does not work , cant turn on and off as i would like & when ever i want, i will deff. have to return it, which sucks because i waited around 2 weeks for it to be delivered. Dissappointed. 0 out of 10. 2 thumbs down on this purchase.

Phone works well but the battery life illustrated 80% and a charge is needed very frequently compared to a new battery.

Very nice camera, solid build large screen. long battery life but dies Whenever I want to listen to music on my nice headphones lol as you must charge and listen on same port. annoying

I purchased the iPhone 8+ model on October 23rd it was set to arrive by the 29th but came in on the 27th for my brothers birthday and it came in good condition with a charger but no headphones i thought they were included but it’s not a big deal.A few minor scratches on the screen and scuffs at the edges,small enough to not notice unless you were examining it closely. The phone works great so far. Got it connected to a carrier around October 27th and tested out the microphone and speaker. No complaints so far. Thank you Best Buy.

I suspected that buying a used item like a cell phone it would probably need a new battery and seeing it has a max of 85% confirms my suspicion. Since I expected that I can't complain about it. Overall the phone works perfect. My need was for a bluetooth phone that would work with my hearing aids when answering the phone and this phone satisfies that need.

I don’t need all the bells and whistles that come with shopping the newest iPhones. I suspect most folks don’t but they like to be seen with the latest and greatest gadgets. Overcoming that need is one of the better things about getting older. Anyway, I loved my iPhone 7 but with my eyes not being as good as they once were, and my photo library straining my available memory space, the phone’s memory space not mine, I needed something bigger and with a LOT of memory. I found both in this great iPhone 8 Plus. Before I get going just a quick quibble. I miss the little button at the bottom of the phone. I know it was more of a faux button but I liked the tactility of it. Ah well. The new phone has so much memory I’m in danger of photographing everything which would be bad. After the initial need passed I’ve gone back to photographing almost everything which is better. It is! The larger screen makes everything easier to see and touch but I now need both hands to reach some things which isn’t a bad trade off imo. I can see pics from my family and friends so much better and I don’t have to squint to type things. And I now have a lot more emojis to express my more complicated thoughts. All in all I love my new phone and it cost a pittance compared to the newest models. A win-win if ever I saw one.

Bought this phone for a Christmas gift for my mother. Phone was in great condition and had no scratches on it at all. For some reason Verizon had a hard time activating the phone but after about 2 hours the phone was activated and working well.

The phone has visible scratches on the screen. It also does not come with the original apple charger. The product came in a small card box with no coverage to protect the phone. Other than that it works fine.

The phone is in very good condition and it is working very well. The only problem is the battery life it is only at 81%. Anyway was a good price for a backup iPhone.

Takes great pictures. It is also user friendly. Good size phone not to big and not to small , just right.

I’m in love with my phone it’s amazing and the camera work real good I love it so much thanks to y’all and y’all shipment for my package came I. Really fast I love it thank so so much

Ordered this back in April at first I was very skeptical about buy this but I did I am happy i bought it the phone came in grate condition 0 scratches or cracks, and it works great and as an added bonus I got 3 months free Apple Music and Apple TV

Great looking phone but the battery runs down quickly. Called Total Tech and was told they do not cover the phone. Called Apple and diagnostic test showed issues with battery. Apple recommended buying new battery or another phone with a brand new battery in it and covered by Apple for 1 year. Called third party warranty company through Best Buy and was told they do not repair phones. I need to pay shipping and they will send another phone. Battery capacity of 80% capacity is all they will promise if I send back the phone. Not happy that I was not told the terms when phone was purchased. Phone arrived in packaging for smart phone not iPhone with NO paperwork to tell me who to call if phone was not functioning properly or the terms of their warranty. New to iPhone and did not realize need to charge after 5 hours was not normal until others who own this phone remarked that theirs last many more hours between charges. Not a happy camper right now and sheltering in place so I cannot even take phone to Apple Store for new battery.

The phone overall in good condition, but the battery dies in few hours compare to my other exact same phone that lasts forever. Replacing a battery doesn't cost a fortune or massive work, So BestBuy should have done better job. BestBuy Pre-Owned Disclaimer says it's fully functioning except cosmetic blemishes,, I DON'T THINK BAD BATTERY IS A COSMETIC BLEMISHES.

I love it but the screen had little scratches but i still like it Other thing it didn’t came with anything besides the charger which i hate

After reading a bunch of reviews, I was expecting this to be a failure. The phone was in good condition. The pattery was at 86% capacity. No scratches. I got it to replace my mom’s older phone and she’s happy with it. No issues so far after 2 months of usage.

Purchased this phone for my son, he loved it. Came in almost as new. He has it running with as many apps and programs as he can but will still take it to our carrier to help us with the SD card. With the quarantine we have in place have not had a chance to go to carrier. Phone is currently being used with our home WiFi.

Did alot of research before getting this phone since it is my first iphone. Pleasantly surprised with iphone! Does what I'm looking for and very user friendly. The only complaint I have is that you can tell it was a third party delivery to get the device. Package was thrown around and not bubbled up inside like it should be. When I opened it box was a little crunched up and the phone had no additional covering to protect the screen, BUT so far so good. Best buy deliveries aren't this bad, that's how i know its a third party. I've had it for about 3 weeks now.

IPhone is new well feeling you lose great nose scratches but one problem is that I got it with 1 of my speakers not working properly and it doesn't save my contacts for a long time even though I type in the name save contact name the names just disappear after a few days days but overall is great for the space and price