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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.7 out of 5 stars with 89 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the excellent condition and impressive camera quality of the pre-owned iPhone XS 256GB. However, some customers reported concerns regarding battery life and occasional screen or speaker issues. Many comments praised the phone's overall condition and photographic capabilities. A few users experienced problems with the phone's battery health, display, or audio output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 89 reviews
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Like New !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it It looks like a brand new i phone this is my second one that i buy Just Great !!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not so well but comparing to the price is fine.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being able to get my new phone was so easy but battery doesn't last so long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition. Battery life is 100% Very Minimal scratches on the back surface and screen is scratch free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small but good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than I thought, and I miss having a home button, But it performs very well, and has excellent battery life. All in all a good little phone. This was a better deal than the unlocked Iphone 6s I got from Best Buy ages ago, which suffered from volume problems.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    See you for my next phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was as described - arrived timely and I am happy. I’ve bought every phone for last 15 years at Best Buy! This time the iPhone XS. Great value if you don’t mind not having the latest but something close to it. Same size as X / pro 11 , Good camera, and vibrant Netflix.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Starter Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great first phone for a teenager or pre-teen. Has more than enough storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xs iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was better than expected for a refurbished phone. I got the phone for my 89 year old father-in-law and he loves it easy to use and easy to read.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good phone bad charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good shape, worked fine. charger did not work!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is good, but the battery life is on 82 %

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, no scratches everything works. Battery life is great, battery lasts long. Im really happy woth purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone XS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Was skeptical about buying a used phone but it was delivered as promised and months later the phone is still going strong.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. Bought this for my teenage son refurbished works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheaper Alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper than purchasing a new device especially for someone not smartphone Davy. No issues. Only downfall is return policy; should be more Thant what is given especially with price of item.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchase this iPhone preowned wanted an unlock one that i can buy for half the new price. looks good a few scratches but nothing major.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good as new. I like it! I would recommend this to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone XS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone new condition very clean I like this easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Refurbish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition battery life at 80% I was hoping get better one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhones XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than expected based on pictures showed it to be bigger

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucked screen had scratches all over and the battery health was 78 so not recommend

    No, I would not recommend this to a friend