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Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 3.8 out of 5 stars with 85 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers frequently mention the excellent condition of the pre-owned iPhone XS Max 256GB, as well as its attractive price point. Positive feedback also highlights the phone's ease of use. However, some customers reported concerns about battery life and the presence of scratches or issues with speaker quality on their devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 85 reviews
  • Rated 2 out of 5 stars

    iPhone XS Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone froze not letting me do anything not even power it off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. It looks like a brand new coming in different box.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was in excellent condition. As advertised

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente! And very good condition, perfect gif:)))

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent screen clarity and easy functionality, highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone XS max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First iPhone and I love it. Got the Xs max. Would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My so seems to like this phone. No complaints yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a brand new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t really tell any difference between this phone and my iPhone 13 Pro Max performance wise. It’s fast and super smooth. It does anything I ask like a brand new phone would. I am impressed with it. Cosmetically it is perfect too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has a bunch of problems an the touch screen glitches a lot. very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Diapponted

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a fully unlocked phone and it came locked

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE XS MAX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS A SECOND PHONE OF THIS STYLE GREAT PHONE AND YES 2 DIFFERENT PEOPLE BOTH LOVE IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and authentic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is the best place for purchasing and i always enjoy here.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I phone xs max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone not good low battery and disease i don’t understand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do this! Waisted money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke shortly after I got it. Just after returnable period.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth for what it is charging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not comes with original accessories and shipped in poor packaging ( does not comes in apple box), no where it is mentioned about duplicate accessories. I had to return the product and I have been charged $45 for restocking fee, I return to Best Buy and they are telling that I opened the box but there was no sealing on that box it came with open box only. *I don’t recommend this to anybody.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone is excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it nearly a month now and so far it’s working excellent. The screen is big and bright and the phone is easy to maneuver. I am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Works as good as new. Good buy

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    Not as Described !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had purchased an iPhone through the Best Buy site online and was told that the phone would be mint and fully unlocked - Well... when we received the phone there were scratches on the front of the phone and phone was NOT fully unlocked - Very upset and a waste of time and money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    Refurbished iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no original case, accessories, or screen protector. Didn’t mention scratches on side either. Also charges a $45 fee to return back to stock.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with I Phone. A previously owned phone. Very happy with battery life

    I would recommend this to a friend
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