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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.2 out of 5 stars with 41 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers love the excellent condition and great size of the pre-owned iPhone XS Max 64GB, frequently praising its battery life and ease of use. Many appreciate the phone's functionality and user-friendly interface. However, some customers reported issues with the sound quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS Max

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mon Xs Max fonctionne très bien sans problem. merci Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone excellent battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I will recommend it to friends and family

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    PHONE DOESN'T WORK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Sprint or TMobile, you're going to have some issues activating this phone. I finally found someone that knew what they were doing. Secondly, the phone doesn't even work. You can only hear through the speaker and thats it. Don't spend $600 for a used phone. I rather buy a new one. Hopefully they will let me return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. It works great he really likes it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great picked up early unlocked carrier excellent update

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new iPhone X works perfectly well . It comes with a charger that charges well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save Money On Great Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy pre used phones from Best Buy. Always great quality and so easy to trade in my old device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone this phone was not defective. The quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect my daughter was happy with it she also paid for it herself

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    scratched

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item had scratches besides that in good condition. should've gone through my phone company for a phone without scratches for the same price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my son and he loves it. Nice phone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    refurbished for the win.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great refurbished phone to buy for ease of use. gold color a bit tacky, but everyone uses a case.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screen & Battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with a black dot on the screen witch indicates a already malfunctioned screen. & a 82% battery

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missing items and marks on the sides

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this issue for a gift and some of the promised items were not in the box.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is slow, sorry and the batery is Bad i recomend buy a new iPhone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    One of Apple's best screens

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice screen and easy to read in daylight. Comes with most of the options available in the newer phones.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone XS max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! I must admit I was a little skeptical of the condition it will be, but it looks and works brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a need of new phone bad but didn’t want to spend a ton of money on brand new one. Best decision ever no scratch or bent on it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS Max review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works as described. Looks new out of the box. Nice that it came with a charging card.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Okay I guess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is okay for a refurbished but I never got any of the free apple services I was supposed to

    I would recommend this to a friend
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